Tasting Room Wine Ambassador

Position Overview:Lecavalier Cellars is seeking enthusiastic tasting room servers to join our new Tasting Room in Newcastle. The ideal candidates will ensure a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit.As a dedicated Ambassador you will greet all visitors and pour wine for tasting, while describing wines, winemaking techniques, winery history, and providing general tourist information ensuring a wonderful wine tasting experience.Under general supervision, you’ll work as part of a team to support tasting room operations in a manner that achieves the established financial goals, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence.What You Will Do:Perform Tasting (85%)- Perform Wine Educator tastings.- Prepares the tasting room for daily opening and closing.- Describes wines, winemaking techniques, and winery history; answers visitor’s questions about wines.- Conduct an entertaining and informative wine tasting for all guests using educational tools, storytelling and accurate facts.- Handles routine purchasing transactions (includes operating cash register and accounting of daily sales).- Assists and supports hospitality special events.- Participates in maintaining inventory and assists with counts, and audits.- Understands and effectively communicates the Brand message.- Processes orders and wine shipping orders in compliance with federal and state regulations.- Accurate entry of wine club signups while following confidentiality procedures.- Proficient use of point of sale system (Commerce 7).- Conduct experiences at a high level both indoors, outdoors, in varying elements and throughout the day.Support Back of House Operations (15%)- Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room.- Accurately samples out wine for pours, donations, and breakage.- Restocks supplies in the tasting room, bathrooms, warehouse and breakroom.- Maintain cleanliness of all tasting room spaces: indoors, outside, breakrooms, bathrooms and back of house. Support back of house cleaning with glass washing/polishing, trash/recycle- Maintain cleanliness of all other spaces: Patio and parking lot is free of all trash. Patio and patio tables are cleaned as needed.- Assist in table or event displays including flowers, and seasonal displays.What You Will Need:- High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.- Required to lift and move product weighing up to 50 pounds.- Required to work weekends and a flexible schedule as needed.- Knowledge of basic computer operation.- Required to engage in frequent walking and standing.- Required to multi-task with focus on detail and switch gears quickly.- Experienced in reading and comprehending simple instructions, correspondence, and memos.- Experienced in writing simple correspondence and procedures.- Experienced in conflict resolution.- Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.- Required to be 21 years or older.What Will Set You Apart:- 2-3 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience.- Knowledge of wine and wine production.- Knowledge of federal and state legal compliance related to tasting room operations.Compensation and Other Notes:- Hiring Range Posted: $17.50 / hr - $20.50 / hr + Tips + Incentives!- Full-Time and Part-time availableJoin us in shaping the future of our exciting new winery venture. If you're driven with a love for wine and a knack for sales, we'd love to hear from you. Create a Job AlertReceive an email alert when similar new jobs are posted. It's free, fast and easy. $17.5 O − $2 O.5 O Plus Tips and Incentives
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