Targeted Tenancy Officer

Role PurposeThe Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:
a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary.ResponsibilitiesProvide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilienceEstablish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialismProvide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimisedImplement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate.RequirementsExperience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support settingAn understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reformAn understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusionAn understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable peopleContractInitial 3 to 6 month ongoing contract with the opportunity to extendPAYE via UmbrellaMonday to Friday 9am to 5pmIf you are interested in this position AND meet the requirements, APPLY NOW
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