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Systems & Ticket Manager

Posted 11 days ago

Job DescriptionWhat you'll be doingWe are currently seeking an enthusiastic Account Manager to assist in the development and execution of ticket & hospitality operations working across an exciting portfolio of Motorsport and Football for a recent Wasserman client win. This role will be responsible for leading and managing the operational delivery of our rights and event management systems, with the willingness to participate in challenging projects.A person with a keen technical knowledge of sponsor ticketing and rights management platforms, an enthusiasm for operational processes, and desire to work on and at some of sports major events, is a person who will thrive in this role.Key ResponsibilitiesTechnical BuildReporting to the Associate Director in the setup and management of effective rights management portals (tickets, rights, approvals & event management systems) appropriate to the client’s needs and requirementsYou will be experienced with project management and working with both clients and suppliers across cybersecurity, privacy, compliance and technical teamsYou should have strong interpersonal and project management skills, excellent attention to detail and be confident when liaising with clients & suppliersTake ownership of the CRM and system working closely with Wasserman’s preferred supplier to ensure milestones are hit and a smooth deliveryOversee design, production and build phases of data management systems and implement processes for management or rights, assets, approvals, invitations and communications for each client campaignCreate rights schedules and analysis required for system mappingDevelopment and management of project timelines and delivery schedules - ensure technical teams deliver against agreed timingsEnsure robust testing, penetration tests and remediation required is undertaken and meets client data requirementsDevelop toolkits, run training sessions - understand and demonstrate all the system features to different audiences within and outside of our businessOngoing ManagementCoordination with the global CSM account teams to ensure efficiencies and best practices across regionsLead on client servicing/ relationships, day-to-day account management, project management, and internal team coordinationEffective management of regular project and status meetings with clients (and markets where relevant), including consolidation of notes and actionsSupport with daily system trouble shooting, either directly with client teams and markets or indirectly with the rights holder ticketing teams or other departmentsManage fulfilment of tickets and assets ensuring all information is efficiently communicated and processedBe the central point of contact to Business Units supporting with the system and sponsorship usage, compliance and governanceTimely reporting on business case submissions and overall asset utilization with client teams for approvals requiredManagement of change requests and processing of unallocated tickets/ assets per client processes and requirementsPoint of contact responsible for guest data captures, seat allocations and ticket fulfilmentInput ticketing and guest data into ticketing portal/ app which is required to issue and distribute tickets to guests attending eventsAccreditation and parking management (requests, submission for partner approval & trouble shooting)Keep senior stakeholders and account teams informed of the progress of operations and any issues that may arise that could affect its successful delivery and high standard of serviceIssue guest invitations and tracking guest sign ups, along with managing the guest mailbox (along with the hospitality teams)Support hospitality teams with system and support processing of guest activityLiaison with rights holders event teams when requiredBe pro-active in identifying areas of improvement in systemsFinancial account management including the creation of budgets, tracking, and reconciliationProduce a final operations report for each project, including recommendations for future improvementsExperience & SkillsAgency experienceExperience working on large global brands is preferred, but not essentialFlexibility, ability to plan and organise, responsiveness, and a self-starterAble to work with UK and International team membersAble to work remotely with team membersAbility to influence decision making processes, both within the Agency and the client organisationAbility to multi-task; you will be working across a number of activities with tight deadlinesAbility to think on your feet and take appropriate actions to resolve any unforeseen issues as they ariseAbility to enthuse and motivate othersDemonstrable experience in managing web-based portals and databasesA technical thinker who can provide council to our clients and suppliers in delivering best in class solutionsPresentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint and ExcelExcellent communication skills – verbal and written – and attention to detailCreative thinkingKnowledge of, and passion for, both sport and music & entertainment is a bonusWasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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