Systems Support Manager

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 485,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing reliability.MPB has raised multiple rounds of venture capital and private equity funding, most recently £50m Series D in April 2021, and is listed in The Sunday Times Tech Track 100.We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.The Opportunity:We are actively hiring for an internal Systems Support Manager to join our tech team and be the face of IT Systems Support for the business. You will provide a broad range of support for our Brighton colleagues, define and drive the function, and will also directly manage a team of 2 remote colleagues in EU and US respectively.This role would be part of our Technology team, based at our vibrant and friendly Ship Street headquarters in central Brighton.The role is primarily based in-office, with occasional remote working by prior arrangement.Key Responsibilities:As Internal Systems Support Manager at MPB you’ll be responsible for: Leading a global team of System Support Analysts (2) Setting the direction of internal IT systems for our employees and support at MPB Providing direct end user support for company IT hardware and software resources during UK office hours Support and maintenance of internal IT infrastructure and systems
such as
VPN Company Hardware (such as Laptops / Computer) Communications SaaS tools (such as Slack and Gmail) Marketing and finance SaaS tools Meeting room AV equipment
Creating and maintaining documentation of IT Standard Operating Procedures Driving technology decisions and best practices for company information security policies, working under the Head of Delivery and IT Creating documentation for and training company employees on use of company resources and information security policies working with the People and Legal teams. Procurement and administration of company hardware and software licenses, including best practice commercial approach alongside Finance team. Automate our onboarding and offboarding processes, streamlining the experience for new employees. Building budgets for tech spend and working with Finance to get approval for costs Building business cases with Technology Leadership to justify additional budget / IT costs Skills & Qualifications:The ideal candidate for this position will have the following: Experience in people leadership and management Experience providing end-user support with patience and kindness Experience managing OS installations and machine images Strong communication skills and ability to self-manage time Understanding of best practices with information security Experience with Audio-Visual equipment Experience writing scripts An interest in cloud-based infrastructure An interest in computer networking Calm approach and strong problem-solving skills Benefits at MPB:For our full list of benefits, please check out our 'UK Benefits' section of the career page. Here are a few of the perks on offer here:
25 days annual leave + bank holidays 4% employer contributory pension scheme Private healthcare Flexible hybrid working options (minimum 2 days in the office) Access to EAP with a range of employee discounts Buzzing social calendar Dog friendly workplace. Bespoke Learning Management System - the MPB 'Learning Lab' with access to thousands of free courses to upskill in any areas you'd like; whether personally or professionally. 2 volunteer days for charity which aligns with MPB values
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