Systems Support Administrator

System Support Administrator£24,000 to £26,000 plus benefits (Work Level 6B)Manchester city centre. In this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).#StepUp – this role is a great opportunity for colleagues in front-line and entry level support centre roles to use their transferrable skills and progress their career at Co-opWe’re looking for a System Support Administrator to join us and provide 2nd line technical support to our customers, colleagues and suppliers. Working as part of CBS (Co-op business services), it’ll be your job to answer and resolve a number of complex, technical issues. Our CBS includes both customer facing and operational support services across our customer contact centre and HR, finance and procurement operational teams. This includes systems within MyHR, such as Oracle Recruit, MyLearning, helpdesk, and payroll. You’ll also support other systems such as Salesforce, SAP Enable Now and SIA. You’ll be working as part of dynamic team, in a fast-paced role where you’ll have a real opportunity to improve the way we do business.What you’ll do• Answer technical queries within pre-defined service level agreements through our case management system (helpdesk)• Design, develop and maintain existing technology in line with agreed roadmap and parameters• Liaise with partners and support with project delivery, system changes and implementation activity• Support with channel strategy, architecture and CBS technology changes• Look for ways to continuously improve systems, processes and data quality• Manage access to systems used by CBS and the wider Coop, protecting our colleague and customer data• Work with internal partners and colleagues, making sure any system changes fall in line with ongoing projects and activitiesThis role would suit people who have• Excellent written and verbal communication skills• The ability to develop positive working relations with colleagues and partners in different areas of the business• Great analytical skills: you can extract data and provide meaningful insight• A high level of attention to detail• Good general IT skills, and an understanding of how to use Microsoft Excel to manipulate large volumes of dataWhy Co-op?If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).• An annual bonus (based on personal and business performance)• 28 days holiday (rising to 32 with service) plus bank holidays• A pension with up to 10% employer contributions• Access to a subsidised onsite gym (at our Manchester HQ)• Coaching and training to support your career development• Wagestream app – giving you access to a percentage of your pay as you earn• YuLife app – rewarding you for exercising with discounts and vouchers for your favourite brandsAt Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.Building a diverse environmentWe’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-processYou can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing#CBSjobs
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