Systems Analyst

Job Description
Ipswich Borough Council
- Ipswich IP1 2DE
£33,945 - £35,745 per annum
37 hours per week, Monday - Friday. Hybrid working between Gipping House, Ipswich, and home working. Minimum 3 days per week in office.
Permanent
Reference: 0591
Maintenance and Contracts invites you to join our systems analyst team. The team are central to supporting our existing ICT systems that underpin service delivery in a fast paced maintenance team.
You will be responsible for the implementation, maintenance and support of secure and reliable ICT systems and services, including servers, applications, networks, telephony, and other associated infrastructure.
Main Duties will include but not be limited to:
Analyse, research and resolve complex problems to support efficient and effective working to meet the requirements of the business
Maintain and support on a day-to-day basis existing ICT systems, programme and implement upgrades to ICT applications.
Act as the nominated Officer for contact with other service areas, suppliers and other ICT teams, working proactively with them to analyse complex business requirements. Design and specify appropriate ICT solutions for the Council's priority goals and aspirations
Provide an escalation path for the service Desk, for specialist technical support and assistance to the resolution of complex issues
Support our mobile working technology by way of configuring devices, training staff and trouble shoot issues as they arise
Extract data, design reports and analyse statistics to allow decisions to be made based on facts and data to improve service delivery for the business
Liaise with, advise and assist customers and suppliers, ensuring that appropriate support, analysis and resolution of problems, documentation and training is delivered when required
Responsible as a senior member of the team for implementing new ICT systems and solutions as appropriate and managing staff as appropriate, i.e., Work Schedulers.
Essential
We are ideally looking for a candidate with proven experience working within a broad-based ICT environment who is able to support and implement effective ICT solutions. You will possess expert skills in Microsoft excel with a high degree of analytical ability to identify trends and anomalies within data sets. Able to give advice and guidance on specific ICT issues to individuals who possess varying levels of ICT skills. You will have the ability to work effectively as part of a team, coupled with the capability to support others and take ownership of tasks. You would have a methodical approach to work with sound organisational skills and communication skills.
Desirable
Experience in social housing repair, scheduling and asset management applications such as Servitor, Keystone, One advanced DRS and NEC.
As well as a competitive salary, the council offers:
Local Government Pension Scheme (LGPS) membership
subsidised parking for work and leisure
public transport discounts
free swimming and gym membership
cycle purchase scheme
learning and development opportunities
flexible working opportunities
wellbeing support
lifestyle benefits
the opportunity to work with great colleagues.
To find out more:
For more information about this role please contact
Danny Welling
on
(01473) 432492
or via email
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How to apply:
Please download the
Job Description and Person Specification to find out more about this role.
Apply online at
Home - Ambition Ipswich
where you can complete the online application form for this vacancy. Please note CVs are not accepted.
The selection process will be an interview. The assessment interview process will be carried out in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Closing date: 10 May 2024
Interviews: 15 - 24 May 2024.
About the Team
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