System Engineer

Job DescriptionJob Title: IT Support EngineerLocation: Cambridge - 3 days from the office 2 from homeSalary: Up to £25 -28,000 per annumKey Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IPAre you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices.Responsibilities:- Provide first-line technical support to end-users via phone, email, and ticketing system.- Troubleshoot and resolve hardware and software issues promptly and efficiently.- Escalate complex problems to the appropriate teams while ensuring timely resolution.- Document all support interactions and solutions accurately within the ticketing system.- Assist with the setup and configuration of user accounts, devices, and software applications.- Collaborate with other members of the IT team to improve processes and enhance customer satisfaction.Requirements:- Previous experience in a similar 1st line support role is preferred but not essential.- Strong communication and interpersonal skills with a customer-centric approach.- Basic understanding of ITIL principles and IT service management.- Proficiency in Microsoft Office applications and familiarity with Windows operating systems.- Ability to multitask and prioritize workload effectively in a fast-paced environment.- A proactive attitude towards learning and staying updated with technological advancements.Benefits:- Competitive salary up to £28,000 per annum.- Opportunities for career advancement and professional development.- Friendly and supportive working environment.- Pension scheme and other employee benefits.- Convenient location in Northampton with easy access to public transportation.If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.