System Consultant (f/m/d) Integrated Professional Services · · Fully Remote

We are looking for our next System Consultant to become a vital member of our Customer Enablement Team. You would be delivering consulting services and Level 2support, covering deployments, infrastructure, and custom solutions. You also maintain Knowledgebase articles and support Level 1 and carry out on site visits to our clients.
At Exasol, we pride ourselves on delivering exceptional service and are looking for a dedicated individual to contribute to our dynamic support environment. Key responsibilities:As a System Consultant, you will play a pivotal role in: Delivering consulting engagements for our customers, either remote or on-site for our Level 2 (L2) support team.
Performing Level 2 Support and assisting our Level 1 Support where needed by creating Knowledge-base articles. Ensuring timely and quality project delivery with our clients. Providing professional advice to our clients via the ticketing system.
Collaborating with R&D and Product Management.
Filling knowledge gaps and participate in training sessions.
Executing quality management tasks accurately and promptly and monitoring project progress. Creating statements of work for clients and projects. Your profile:If you are a problem-solving enthusiast with a proactive mindset, this role is tailor-made for you. We are looking for someone with: University degree in IT or equivalent, or technical degree with 3+ years of experience. Customer-centric approach with advanced analytical troubleshooting skills. Experience in multicultural environments and stakeholder liaison across different hierarchies. Proficiency in: ISO/OSI model and TCP/IP protocols
Storage and Server Systems (e.g., HP Blade, FSC, NetApp, LUN)
Linux administration and shell scripting
Database and SQL knowledge, SQL scripting.
Strong interpersonal, organizational, and communication skills. Self-motivated, adaptable team player with attention to detail and willingness to travel. Fluent English (Level C1), with German language skills being a plus. Your Benefits:
Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
Learn, Grow, Lead:
We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
Work on Your Terms:
Flexibility is the name of the game! Enjoy adaptable hours, remote options, and
"workcations" for the ultimate work-life balance.
Growth That Goes Beyond the Office:
Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
Rewards that Matter:
Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions. Is this the kind of environment that excites you? Let's talk! About Exasol:Exasol is the world’s fastest analytics database, trusted by the world’s most ambitious organizations. Built for speed and flexibility, it can analyze billions of rows in seconds and run high-performance analytics securely – whether in the cloud or on-premises. Need to scale your analytics function? Simple pricing makes it easy. Want to deliver frictionless insights? Automatic self-indexing tunes performance for optimal results. And you don’t have to wait - Exasol fits into any data environment, so you can get started right away.Exasol – accelerating insights from the world’s data.Learn more at: www.exasol.com and follow us on social mediaand Twitter.Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.
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