System Administrator

As a System Administrator you will be expected to provide exceptional technical assistance and support to our organisation's end-users, ensuring seamless access to technology resources and platforms. This role offers the opportunity to be actively involved in delivering responsive and effective user support, maintaining IT assets, documenting support interactions and solutions, all whilst proactively monitoring infrastructure and system performance. At xDesign you will also maintain and build automations for operational efficiency and security policies.We strongly believe in educating end-users on best practices, collaborating with cross-functional teams, continuously learning and maintaining a strong customer-centric focus as key elements of our company's mission. You will become a key component of the team to engage in capacity planning and scaling efforts, uphold meticulous best practices and actively share knowledge to support the xDesign's growth and success.
Responsibilities:Build, configure, deploy and maintain company Apple Macs (and other Apple products) for new and existing employeesOwnership of IT asset inventoryAdministration of SaaS applicationsCloud Estate Management in AWS and AzureSupport the roll out of new SaaS applications and assist with projectsWork as part of the team to obtain Cyber Essentials Plus accreditation each yearSupports up to 3rd Line assistance for internal tools and productsWork with team members to assist in resolving any device related problems and any training if requiredConduct staff IT inductions and trainingAssist in compliance with ISO27001Management of our DLP solutionDesign/Management of on-prem networkWe’d love to talk to you if you have:System Administration/IT Support experienceExperience with MDM and identity access managementKeen interest in security both physical and digital, keeping at the forefront of an ever-changing systems landscapeExperience of supporting MacOS devicesWillingness to learn, self-study and overcome technical issuesHigh-level problem-solving skillsGreat communication and interpersonal skills
Core Skills: Azure, AWS, System Configuration
Other Skills:
Seniority: Mid, Junior
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