Switchboard Operator

Job Description: Switchboard Operator at Canopy by Hilton London City
We have an exciting opportunity for an enthusiastic Switchboard Operator to join the opening team at Canopy by Hilton London City.
Role Overview
Reporting to the Front of House Manager, the Switchboard Operator will manage our hotel switchboard and handle all internal and external calls in an enthusiastic and efficient manner. You will provide positive service with keen attention to detail and thorough knowledge of hotel operations. Proficiency in Hilton Brand Standards and our Property Management System is required, along with a keen interest in the neighborhood and local attractions to share with our guests. Your role is key to maximizing guest satisfaction, as measured through SALT and TripAdvisor.
Our hotel is a short walk away from Tower Bridge and the capitals best markets, historic landmarks, and museums. Explore the city on our complimentary Canopy Bikes or walk two minutes to Aldgate Underground Station.
About the Hotel:
Canopy by Hilton is an upscale lifestyle brand that offers simple, guest-directed service, thoughtful local choices, and surprisingly comfortable spaces. We aim to create a positive stay experience.
Canopy by Hilton London City is part of the 4C Group, an international hotel operator and developer. Our core values are care, constant innovation, communication, and conscience. At 4C Hotels, we nurture opportunities for people to grow and reach their true potential, both within our industry and the broader community.
Canopy London City, with its 340 bedrooms, is an ideal base for exploring London. Penny Square Restaurant, St. Clare Cafe and Bar on the ground floor, and our soon-to-open rooftop bar Florattica with city views are delights for any traveler. This hotel is the first under Hiltons Canopy Brand in the United Kingdom.
Role Responsibilities:
- Manage incoming guest calls and inquiries in line with Canopy Brand standards.
- Experience with Property Management Systems (ONQ experience desirable).
- Implement time management and problem-solving plans to ensure guest satisfaction.
- Display enthusiasm, energy, and positive vibes while adhering to company ethics and values.
- Coordinate the requirements of both external and internal needs (VIP reports, room inspections, amenities, welcome letters, welcome gifts, etc.).
- Monitor calls, guest messages, and inquiries consistently.
- Act on guest feedback to continuously improve experiences, updating guest feedback and preferences in CRM profiles.
- Promote and nurture positive relationships in the local area to strengthen our market position.
- Seek opportunities to surprise and delight guests.
- Be fully knowledgeable of daily hotel results and events (occupancy, average room rate, TripAdvisor ranking, reviews, groups in-house, media, influencers, and other VIPs).
- Ensure compliance with all standards and procedures, including relevant Brand Standards across departments.
- Serve as a role model by demonstrating appropriate behaviors and a positive can-do attitude.
- Encourage and build mutual trust, respect, and cooperation among team members.
What We Offer:
- Flexible working and full-time hours available.
- Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide.
- F&B discounts of up to 50% in our Canopy London City restaurants & bars.
- Recruit-a-friend scheme.
- Free uniform and meals on duty.
- Free access to the Perkbox platform for amazing deals and discounts from retailers, entertainment, and travel.
- Cycle to work and tech scheme tax-free.
- Free optional medical healthcare plans (Health Cash Plans).
- Workplace pension scheme.
- Free access to Hospitality Action services (financial, legal, and mental health support).
- Continuous learning & development opportunities with renowned UK and US institutes.
- Amazing recognition program and social events to keep you connected with Canopy London City and our EPIC Team!
About the Candidate:
You are passionate about creating EPIC guest experiences and:
- Love meeting, greeting, and serving all sorts of people.
- Are passionate about all things related to guest experience.
- Are knowledgeable about the happenings in our neighborhood.
- Always look for ways to serve and surprise each guest.
- Are flexible, approachable, and sociable by nature.
- Must have the right to work in the UK; documented evidence of eligibility will be required from candidates.
If you meet these qualifications and are excited about this opportunity, we encourage you to apply and become part of our dynamic team.
Our hotel is a short walk away from Tower Bridge and the capitals best markets, historic landmarks, and museums. Explore the city on our complimentary Canopy Bikes or walk two minutes to Aldgate Underground Station.

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