Switchboard & Hotels Helpdesk Operator

Provide a courteous efficient telephony service within the trust.

To project a friendly and professional attitude to all patients, staff and visitors and to demonstrate product knowledge when enquires are made.

Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to cleaning hygiene.

Work in a safe manner so that no other persons are put at risk whilst cleaning duties are being performed.

Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.

Responsible for answering incoming and outgoing calls at the main hospital switchboard in a polite and efficient manner in line with the KPI Specification

Co-ordinate communications on a day to day basis and in emergency situations.

Responsible for the answering of incoming calls to the Hotels Helpdesk that require manual intervention.

Responsible for ensuring the correct application of the Quality Management System where it interfaces with their daily activities.