Supporter Care Advisor- Part Time

Supporter Care Advisor - Part Time
12 Month FTC
Part Time - Option to do either 21 or 28 hours per week.
Starting on £14,500 - £19,500, pay increase after 6 months probationary period
Hybrid – 2 Days London Office Based
We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service
Key duties and responsibilities:
Be the first point of contact for supporters and external organisations via phone, email, web chat, social media, and letter.
Effectively pass long queries to relevant teams and signpost where appropriate.
Encourage customers to take advantage of our supporting and professional memberships.
Use company knowledge and deliver briefings to advise customers on an array of topics.
Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.
Skills and experience required:
Excellent communication skills both via phone and in person.
Proficient in using Microsoft Office packages.
Office based or transferable customer service skills such as taking/making phone calls, sending emails, answering, and taking ownership of customer queries.
Organisational skills and adaptability when completing tasks under pressure.
Demonstrate empathy towards our customers across all channels of communication.
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