Supporter Care Advisor - LB/SCF/1405

Category: Customer Support or Client Care ›› General/Other: Customer Support/Client CareLevel: Entry LevelTerm: contract, 12 monthsWeekly hours: 35.0Salary: GBP 24500 - 24500 per yearLocation: LondonSupporter Care Advisor12 Month FTC, Full TimeStarting at £24,592, pay increase after 6 months probationary periodHybrid - 2 Days London Office BasedWe are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter CareAdvisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer serviceKey duties and responsibilities:• Be the first point of contact for supporters and external organisations via phone, email, web chat, social media,and letter.• Effectively pass long queries to relevant teams and signpost where appropriate.• Encourage customers to take advantage of our supporting and professional memberships.• Use company knowledge and deliver briefings to advise customers on an array of topics.• Prioritise tasks based on the agreed Contact Centre Service Level Agreements.• Help to develop and support the training of new members to the team using the contact centre systems andrelevant software.• Request information and support from other teams when information is needed regarding events, campaigns andother DUK activities.Skills and experience required:• Excellent communication skills both via phone and in person.• Proficient in using Microsoft Office packages.• Office based or transferable customer service skills such as taking/making phone calls, sending emails,answering, and taking ownership of customer queries.• Organisational skills and adaptability when completing tasks under pressure.• Demonstrate empathy towards our customers across all channels of communication.Posted14/05/24, views4Contact the advertiser:The Maine GroupGreener House66 - 68 HaymarketSt James's SW1Y 4RFTel: 0207 734 7341Fax: 0207 389 3844Ms Laura BelseyFax: #####
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