Support Technician

Job Purpose:
My client is recruiting for an IT Support Technician to join our Infrastructure team on a full-time basis.
We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management.
The role
To support the IT team in providing a comprehensive IT service for the group.
As IT Support Technician, youll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves along side the growing use of technology in the organisation.
Job Duties
Jira Service Management:
Investigating/Diagnosing/Resolving new & existing requests raised.
Logging and management of problems/incidents.
Upkeep and creation of assets.
Basic end user training.