Support Specialist

Attensi is the global leader in 3D gamified simulation training for large corporations. Using our unique blend of gamification and simulation technology, we create a "learning by doing" training environment, offering radically new ways to train employees in ways that engage and achieve real, measurable behavioural change in large organisations.Attensi was established in Norway and our training is now being used by global brands in more than 140 countries and in 30 different languages. We recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture and are now excited to be focussing on global expansion plans. We have opened an office in Boston and we are now over 200 employees across Norway, the UK and USA and continue to expand rapidly.Our London office currently consists of 75 game changers. Since opening here in 2017 we have started working with some of the largest retail, hospitality and professional services brands in the UK, US and other markets. Our portfolio includes clients such as Boston Consulting Group, Hiscox, PwC and others.We are now looking to strengthen the Attensi Support Team with a skilled and motivated person who can provide top notch support to our growing portfolio of Clients.Attensi Support’s vision is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system- or user challenges in the best possible way. We work closely with project managers, developers, and designers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success.Who are you?Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer.You have experience from areas such as technical support, customer service, or other customer-support related workYou have an IT related degreeYou have a hunger for knowledge and love to share this both internally and externallyYou have a solid understanding of and a real interest in technologyYou work in a systematic way and are used to using your own initiative and relying on your own judgementYou genuinely care about helping the customer!You are a fast learnerYou are good at putting complex issues in simple termsYou thrive in a high-pace environmentYou have an eye for detailYou have exceptionally strong written and oral English communication skillsYou are solution-oriented and get things doneWe look for passionate and value-oriented people, who have a desire to work in a fast paced and high growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together.What will you do?You will be the first point of contact for support-enquiries from Attensi's customers. You will:Handle technical inquiries via email and phoneWork on identifying and solving root causesSupport project managers and sales team with customer related technical activities (think technical setup deliveries and day-to-day technical supportBe an expert on how Attensi's products and systems workTrain customers and Attensi employees in proper use of Attensi productsSet up and configure Attensi productsDocument information internally and enrich our help centreActivities that increase adoption of our solutions (e.g., send out reports, SMS, emails, etc)What do we offer?At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.Attensi has an energetic and social working environment. We work hard, but also have a lot of fun together. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure we not only work together, but also play together! Join us!Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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