Support Specialist

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.Accountabilities:Provide technically accurate, user friendly solutions to basic end user requestsActive DirectoryPrinter issuesEmail issuesApplication supportNew user creationUser offboarding requestsWorkstation/laptop builds and set-up Troubleshoot technical issues and provide effective solutionsMeet daily Utilization goalsEnsure high User SatisfactionKeep up to date with the latest technology trends and productsOccasionally travel onsite to perform tasks that cannot be completed remotelyThis role requires:A sense of humor and a positive attitudeStrong problem-solving skillsVoracious thirst for knowledgeAbility to work in a fast-paced, high-pressure environmentStrong written and verbal communicationExperience with ticketing systems is a plusCompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus
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