Support Engineer,O365, M365 Engineer, Office 365

Our client a Global IT Solutions provider are seeking to recruit an Office 365 Support Engineer to join an ever expanding Customer Support team in the heart of Belfast and your responsibilities will be:
Response and Resolution
You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
R eadiness
You participate in communities with peer delivery roles and where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Product/Process Improvement
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Required/Minimum Qualifications (RQs/MQs)
Fluency in English, with the ability to communicate effectively.
Strong communication and interpersonal skills.
3+ years of experience in technical support or related field
Excellent problem-solving and troubleshooting skills.
Strong knowledge of Office 365 technology.
Strong knowledge of Office Setup & Deployment process.
Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher,...