Support Analyst

If there’s something businesses learned last year, it’s how important IT is to continued success. Our clients already believed that, and continue to invest in us, and their infrastructure.Working at Tribeca, you’ll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team.You’ll be responsible for:Desktop and laptop fixesSupporting users remotely and over the phoneTroubleshooting Windows 7 & 10Managing active directory and group policyLiaising with third party support teams, such as Sage and BloombergIn your daily role, you’ll gain exposure to Office 365, Windows Servers 08 – 16 as well as networking equipment. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you’re still hungry for more, we also provide a budget for training and conferences you want to attend. You’ll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.**To qualify for this position, you will need experience supporting Microsoft Windows and active directory.**Your success will be defined by KPIs focused on:Quality notesGood feedback from usersYou’ll have regular one to ones with your manager, where you can discuss objectives, and how to go to senior support and beyond.The benefits package consists of:private medical insurance33 days annual leave including 8 bank holidaysindividual yearly training budgetteam social eventsa private counsellor4X salary death in service insurance4X salary critical illness insuranceWe’d love to see your CV, or if you have questions, please call the office and ask for the recruitment team.Apply for this role!
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