Support Analyst

Job Description
Support Engineer, Support Analyst, 1st / 2nd line, Desktop Support, COR5649
£34,000
If you are an experienced, enthusiastic and personable Support Analyst or Support Engineer looking for a varied role within a dynamic SME environment, then this is a newly-created opportunity to join a highly-successful company at the forefront of innovation.
The Role
In a highly-varied and responsible role, the Support Analyst / Support Engineer will provide a true support service to rapidly growing user community of approximately 80 people, working onsite in a state of the art facility in Harwell. With the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues – predominantly desktop – whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work.
This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem solving skills, coupled with a “can-do” attitude!
Benefits:
Flexible benefits with an allowance to spend on the benefits that are of value to you!
What do I need?
Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following:
Solid 1st and 2nd line Desktop Support experience
Microsoft 365 and Windows 10 experience
Experience of setting up and supporting new starters
Any experience of working with an MSP/3rd party support provider would be an advantage
The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further.
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