Support Analyst – Mid to Senior level (Delhi, India)

Support Analyst – Mid to Senior level (Delhi, India)Job TitleSupport Analyst - Mid to Senior level (Delhi, India)Permanent or Fixed TermPermanentDepartment/LocationJob ProfileCommcise offers independent, cloud-based, fully-integrated commission management and research valuation solutions to the buy-side, sell-side and research providers through itsCOMMCISEBUY,COMMCISESELLandCOMMCISECSproduct suite.Recently acquired by Euronext, the multibillion-dollar preeminent pan-European stock exchange, Commcise Software is a leading technology disrupter servicing the investment management industry with SaaS software to support the funding, payment and effectiveness of investment research. Commcise has a growing client base with $12 trillion in AUM, more than 2000 research providers contributing interaction content and offices in New York, London, Bangalore and Delhi. The company is accelerating its US growth strategy and is seeking qualified candidates to help lead the way.With over 600 buy-side and sell-side clients globally, Commcise’s clients include some of the largest institutional asset managers, hedge funds, brokers and research providers in the world.Commcise is a company of Euronext, the leading pan-European exchange in the Eurozone.Role PurposeTo be part of dedicated business application support team to support BAU activities and future business initiatives. Support the Product usage and develop operational processes around the same.Working hours: UK (2 PM IST – 11 PM IST), US (5.30 PM/6.30 PM IST – 2.30 AM/3.30 AM IST)Required QualificationsMandatory:Engineering or IT Degree.Strong fundamentals in RDBMS – PL/SQL, SQL SERVER 2008/##########6 (T-SQL) and exposure to deployment/source control tools (Jenkins/Octopus & SVN/GIT/TFS)Good understanding of Capital Markets / Asset Management Operations / Investment Banking4 – 8 years experience. Mid to senior level.Added Advantage:MS certification in SQL/OracleBasic Capital Markets/Functional certificationsMandatory:
No.
Attributes (Rate on scale of 10)
Rating (min needed)
1
(Personal) Problem-solving and Analytical skills
8
2
(Personal) Verbal and written communication skills
8
3
(Technical) Strong fundamentals in Relational Database Management System – PL/SQL, SQL SERVE###############2016 (T-SQL)
Lead to evaluate
4
(Functional) Basic understanding of Capital Markets/Investment Banking/B&F
Lead to evaluate
5
(Personal) Vibrant and enthusiastic with a ‘Can-do’ attitude
8
Added Advantage:(Functional) Awareness to Mifid 2/DFA/EMIR regulation(Technical) Advanced Excel skills and VBADeliverables and TasksCollaborate with the Product Management/Implementation team and contribute towards the stability and vision of the application based on the feedback from the end users and studying the industry trend.Lead technical implementations projects for new Clients and work on new client requirements with the implementation team.Be the Product Owner and respond to business queries from Asset Managers and Brokers from technical as well as functional perspectives.Work with the development and testing team in new product development and existing product enhancements.Coordinate with the Asset Managers and CSA Brokers for understanding their requirements and work on client specific requirements for Data/Configuration changes involving complex SQL scripting.Ensure application uptime and smooth running of the application by addressing application issues.Troubleshoot, investigate and resolve Data/Application/API issues and errors reported by Users.Peer review SQL code and mentor colleagues with less SQL experience.Utilise change /release management systems effectivelyImplement changes and improvements to the procedures and processes to cope with a rapidly evolving system environment.Conduct Demo/Trainings for clients & develop knowledge bases and in-depth documentation.We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.Covid-19: We remain committed to providing a positive hiring and onboarding experience for our candidates during these unprecedented times. Where our offices can open safely, they will remain open; otherwise our employees are able to work efficiently from home. The well-being of our employees, their families, our external partners and visitors is our upmost priority and we are closely following Government guidance in all our locations to ensure all health and safety guidance are met
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