Suppliers Perfomance Manager

Suppliers Performance Manager
Birmingham/Wiltshire
Salary – Experience Related + Company Car
Our client are an industry leading fleet management company, due to a period of continued growth over the past few years they are seeking an experienced Supplier perfomance manager to join their team. The role would be hybrid and can be based in Birmingham or Wiltshire.
Key Responsibilities – Supplier Performance Manager
Service Delivery and Quality Assurance
Work with the Engineering and Network manager and Fleet Engineers to Monitor and track the performance and capabilities of vendors to ensure compliance with contractual obligations, service level agreements, and quality standards.
Collaborate with vendors to develop and implement corrective action plans when performance issues are identified and own the company's MOT pass rate process identifying trends and areas for improvement.
Ensure regular meetings with key internal stakeholders ensuring that operational feedback is fed into supplier performance and identify trends and put in place corrective action plans
Ensure national strategic suppliers provide overviews training and familiarisation training Identify opportunities for process improvement to enhance efficiency and service quality.
Vendor Relationship Management
Develop and maintain strong relationships with vendors, acting as the primary point of escalation should day to day routines fail to resolve any areas of concern
Collaborate with vendors to ensure clear understanding of our business requirements and service expectations.
Work with procurement to conduct regular performance reviews and provide constructive feedback to vendors to drive continuous improvement.
Maintain an awareness of market activities and trends in any work stream affecting the business, its customers, potential customers, supply chain and competitors
Vendor Performance Metrics and Reporting
Establish and maintain key performance indicators and service levels for vendors, in alignment with business objectives and customer expectations.
Work with Procurement to monitor subcontractor performance against established KPI's/service levels, analyse trends, and prepare performance reports for senior management.
Identify areas of improvement or risk within the vendor network and implement actions.
Work with procurement to manage vendor's costs and validate vendor's charges to ensure alignment to contracts.
Vendor Onboarding and Compliance
Collaborate with the procurement team to ensure timely onboarding of new vendors. Ensuring all new vendors are fully trained and capable of using company systems
Conduct initial assessments of vendor's capabilities, resources, and technical expertise to ensure suitability for our business needs.
Regularly review subcontractors' insurance, licenses, certifications, and other compliance requirements to ensure ongoing adherence to standards.
Ensure that vendors abide by, work towards and support our customer base to have safe, legal and compliant assets.
Qualifications & Experience – Supplier Perfromance Manger
Relevant engineering and technical/maintenance experience of greater than 5 years in the fleet industry
To have held a senior operational role/position as either an Operator or Fleet Professional
To have or to work towards industry recognized accreditation for engineering/fleet/motor association Experience of working within a quality, process driven environment with high levels of accuracy and attention to detail is essential
Benefits – Supplier Performance Manager
Matched pension to 5%
Death in Service – 4 x salary
25 days annual holiday entitlement + Birthday + Bank Holidays
Salary Exchange - Holiday purchase scheme (up to 3 days)
Salary Exchange - Car Scheme
Private Health cover for employees >10 years' service
Health Cash Plan (Medicash)
Employee Referral Scheme (£1,000 on successful recruitment)
Permanent Health Insurance
Company sick pay
Free Breakdown cover (eligible employees – service related)
Free tea, coffee (when we're in the office)
Free parking
Free fresh fruit (when we're in the office)
On-site Massages & Yoga (when we're in the office)
Discounted gym memberships
Access to flu vaccinations
Mental Health First Aiders / Mental Health Employee Champions
Free eye examinations
For more information on this role, please contact Andrew Haddon on or send a copy of your CV to
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
For details of other opportunities available within your chosen field please visit our website
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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