Supervisor

Role Profile: Supervisor

Department: Fareham
Location: Fareham
Hours: 40
Salary: £42,000
Benefits: 23 Days Holiday rising with length of service
Pension
Life Assurance
Company Van with Fuel Card
Who you report to: Repairs Manager

SUMMARY OF ROLE
Our Client has an opportunity to provide Fabric Maintenance and void repairs to residential buildings across the Fareham area. This is mostly void property work, with Kitchens, Bathrooms and Wet rooms being the principal work stream.

Your role will involve managing the work being delivered in the field by our Operatives and Sub-Contractor partners and that it follows the agreed processes, quality standards and our value and enabling steps to achieve the quality we are expecting, which in turn, represents value for money, and our right first-time approach.
It is a further requirement that all persons working on this contract will be DBS checked

The key activities you will undertake in this role will be:
* To go out with the client and to scope void properties in accordance with the process
* To go out with the client and to scope occupied properties in accordance with the process
* Liaise with the tenants and client alike on a regular basis
* Ensure that all paperwork is filled in correctly and that is ready for on-site purposes
* Liaise with Sub-Contractor partners and book these in accordingly to fit in with the programme
* Manage the sites you control
* Offer on-site guidance to the operatives
* Conduct Health & safety audits and quality checks

KEY RESPONSIBILITIES

* To scope the works, and to engage with the client to achieve a Voids standard from the outset
* Build the client relationship to develop trust, co-operation, and to be the go-to contractor for problem resolution
* Once the scope has been produced, apply the sequencing to the works in line with the client's expectations.
* Liaise with the Service Manager to appoint the correct trade skill set to maximise efficiency for the works
* Ensure that the tenant is kept informed of all works, how the process works and what the tenant can expect on a daily basis
* Work closely with the team to deliver the work on time and to the specified cost. Identify any areas where we could improve our processes and implement through the full team
* Conduct quality checks during the course of the work and document these while identifying any areas that need to be rectified
* Audit the operatives on Health & Safety and safe working practices that are being conducted and document
* Conduct asset checks on the operatives to ensure that our clients equipment is in good working order
* Plan in all 1-2-1 & PDPs with the operatives, identifying trends that we can work with and issues that we need to resolve
* Ensure operatives are maintaining their vans, keeping them clean and tidy and ensuring they have suitable van stock, which is being replenished, and that they are not using excessive amounts of consumables and tools
* Escalate to the Contract Manager any serious events or occurrences that need to be addressed urgently, and highlight key issues, trends or issues that could affect the service delivery of the contract and the client's expectations
* Be accountable for your jobs supporting the Operations Centre when pulled upon to deal with technical queries or general issues
* Recruit and induct operatives ensuring they have a professional introduction to the company and contract
* Organise and deliver regular Toolbox talks, ensuring that our team have the latest up to date information and they are actively demonstrating these behaviors out on site
* Treat tenants with respect, demonstrating a courteous manner
* Reinforce the Health and Safety culture by ensuring company practices and policies are being followed and adhered to in the field highlighting issues and trends as they occur

SKILLS REQUIRED

* Work with the client to produce the Voids Standards Specification
* To be able to produce Quotations and Estimates and record these as per the process.
* Able to recruit and induct staff ensuring they have a professional introduction to the company and contract
* Be the technical expert for associated works, providing efficient and effective solutions where required
* Able to support and coach a team in the achievement of the standards and quality we are striving for
* Able to operate in a changing and evolving environment and enjoy the challenge.
* Possess interpersonal skills and the ability to communicate at all levels in a professional and courteous manner, whilst accepting challenges from colleagues, tenants and the client
* Have an organised approach to work, time management and to organise a diary
* Able to apply a practical approach and solutions to Health & Safety.
* Proficient in MS Office, particularly excel, to an intermediate level and be able to understand how our clients Management system interacts with other systems.
* Be a team player by understanding what it is to be part of a team sharing experiences and learning.
* Proactive in identifying your development needs and doing something to overcome them.
* Be able to self-manage and be self-motivated, prioritising work and have a desire to solve problems and eliminate waste.
* Be comfortable in dealing with all staff to motivate and direct them to assist you in improving the service.
* Play an active part of the our clients Culture and cascade this to all team members

KNOWLEDGE REQUIRED

* Have a good understanding of the residential Building Regulations and Approved Code of Practice
* Technical building knowledge of working methods, practices, procedures, processes, regulations, and legislation.
* Have knowledge of the materials and methods used in the construction of social housing.
* Knowledge of the approved codes of practices pertaining to the Health & Safety at Work Act & Construction Design Management (CDM) 2015
QUALIFICATIONS REQUIRED

* NVQ2 or equivalent in a trade skill
* IOSH Working Safely (Desirable)
* Scaffold Inspector Course (Desirable)
* Have a full driving licence
EXPERIENCE

* 5 years' experience of working in a Building Maintenance environment
* 3 years' experience of working in a Supervisors role
* 2 years Scoping details and work capture within the residential housing field
* Experience of kitchens, bathrooms and wet room process and procedures