Supervisor

SupervisorApplication Deadline: 19 May 2024Department: RetailEmployment Type: PermanentLocation: Glasgow FortCompensation: £13.00 / hourDescription
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!Who we areYou might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The roleSupervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.We are a late night shopping centre open till 10pm. If you wish to apply for this role it is an expectation to work the hours of the centre. To apply for this role we require 5 days availability as follows: At least 3 late nights availability At least 1 weekend dayAll day Wednesday or Thursday
In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.
Key InformationHours available: 20-24 hours per week (over 4 or 5 days)
Application Deadline: Sunday 12th May 2024
Interview Date: Thursday 16th May 2024
Start Date: From Monday 3rd June 2024Key Responsibilities
Work with the whole management team to bring exciting ideas to life, playing a key role in making our store a success and building a fantastic team right on the shop floor.
Be the supportive force behind the store manager, helping assemble a team that's all about putting smiles on our customers' faces and making the shopping experience extraordinary.
Motivating a customer-centric team by delivering training sessions, and measuring their success by spending time on the shop floor, giving feedback and coaching.
Lead your team on the shop floor, making sure every customer interaction adds up to the top-box goals your store is aiming for.
Spread the workload by delegating responsibilities to your team, ensuring the store runs smoothly and customers leave happy.
Pitch in on the financial side of things – from budgeting to boosting sales, and keeping an eye on stock and staffing levels, all to make sure our customers get what they need.
Keep your store looking top-notch with eye-catching displays, cleanliness that sparkles, and smart stock management.
Build connections in the local community to make stepping into our store an even more special experience for our customers.
Take charge of your personal growth by diving into training opportunities, teaming up with other shops in Lush, and getting a taste of various aspects of our business.
Craft a shopping experience that makes every visit a delight for our customers, inspiring your team to consistently brighten up their day.
With the store manager’s support, take the lead on your own projects, injecting positivity and your unique touch to help our store thrive and grow.
Skills and Experience
Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.
Benefits
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*
Financial childcare support on return to work*
Flexible working
*qualifying period & hours required
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