Supervisor - Ralph Lauren

POSITION SUMMARY
- Directly responsible for the sales and KPI performance in assigned department/s
- Partnering with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals: Retail sales, increase AUR, seasonal sell outs etc.
- Leading weekly host store management meetings and participate in and contribute to regional Ralph Lauren meetings.
- Communicating with host store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals. - Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
- Collaborate in the the recruitment, selection, supervision, and development of the team
- Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention - Training and testing the team on product Knowledge - Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis - Using department business reports, profiling, and space analysis information effectively - Managing the department environment to ensure it represents the brand, complies with creative and product presentation
- Establishing and maintaining an effective replenishment processes in line with store requirements
- Oversee merchandise install directives and ensure standards are effectively maintained
- Promoting and managing a high level of security discipline
The Rewards:
Monthlycommission Monthly and quarterly bonus 28 days holiday a year inclusive of bank holidays Group rewards andrecognition 20% Staff Discount across all Frasers group Stores Excellent bonus scheme paid monthly Uniform discount
EXPERIENCE & ATTRIBUTES
- You'll have a minimum of +3 years of progressive retail experience.
- You'll have a minimum 2 year's store/dept management experience in the service or fashion retail industry.
- To have an in-depth knowledge of the retail market including competitor activity
- Possess strong communication and interpersonal skills, energetic and authentic showing a clear presence on the
shop floor.
- A desire to build relationships and promote teamwork and develop people.
- You'll be confident in giving feedback that promotes positive behavioral change.
- High level of analytical and reporting skill
- To be action orientated and solution driven to achieve results
- To be competent in IT systems to include excel, Microsoft word
- You'll be a team player who recognizes and celebrates the contributions and achievements of others.
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