Subsea Support Engineer

Job Description
In August 2022, Aker Solutions entered into an agreement with SLB and Subsea 7 to form a new joint venture for subsea bringing subsea experts to deliver complete subsea and deep-water engineering solutions for the energy industry.
The three companies will bring invaluable technical competence, geographical presence, robust portfolio and backlog projects, and skilled personnel with segment expertise to this agreement.
This subsea integrated services venture will position itself to be a tier 1 company in the industry. The joint venture came into effect on the 2nd of October 2023
Our team in Aberdeen are now looking for a
Subsea Support Engineer.
The Subsea Support engineer performs the engineering design function by applying their technical expertise in a professional manner in order to comply with prescribed objectives ensuring commercial consideration and customer satisfaction.
Accountable for all client communication and feedback for assigned workscopes
This position is an engineering position, and the responsibilities below will be achieved with supervision from senior/principal SSE
Supporting the delivery of sales/service work scopes in accordance with agreed commercial targets i.e. scope, schedule and budget
Develop knowledge of Subsea Production Control System (SPCS) on the customer asset(s) allocated, including products, system design and have an up to date understanding of operational status
Provide technical advice and support troubleshooting, responding promptly to customer requests ensuring regular communication and internal liaising ensuring on track with:
delivery dates, quoted hours and clear design requirements including customer specifications, equipment progresses through manufacturing, adhering to applicable standards, obsolescence risk and lessons learned with
Operations including workshop, Design Reviews, 3rd Parties and the customer.
Proactively liaise with Engineering, Operations and Planning to manage workscope delivery
Initial triage for operational issues, escalating field service issues through support helpdesk
Define and prepare offshore/offsite workscopes. Involvement in the creation of procedures to be carried out. prepare HSSE risk assessments, method statements and assist client with any HAZOP they may require
Define solutions to resolve in-field issues with support of other technical teams
Participate in design reviews and provide lessons learned as required on completion of worksopes
Ensure technical solutions or input provided by engineering/workshops is as per client/scope requirements
Provide Forecast input/updates for account Estimate-to-complete (ETC) reviews
Identify/quantify unsecured opportunities, track and communicate performance of secured work (expected complete date and progress vs cost incurred) and ensure prompt processing of invoices when service/sales work scopes are complete
Control of client spares and stored equipment
Ensure all service/sales work scope quotations fully represent the engineering effort required and maximise value to customer prior to submission
Demonstrate commercial awareness by identifying, sharing, and securing sales opportunities with Service Manager and Pursuit & Capture team to grow revenue, as well as direct and support Delivery Coordinator to achieve service account commercial targets
Identify commercial opportunities and act on feedback from customers
Responsible for the technical and commercial accuracy of quotes.
Focus on system sustainment where alternative technical proposals may be offered in order to provide better value to customer for the assets life of field
Ensure compliance with working practices and procedures, also the requirements of the Q&CI and HSSE System including legislation, with respect to all duties and responsibilities
Support with NCR responses and 8D investigations
Ensuring to deliver a quality service and Customer expectations are upheld
Work within clear guidelines where the methods, practices, and procedures to be followed are well defined but may vary from assignment to assignment
Take part in Services after hours on-call rota and respond in accordance with agreed protocols
Proactively engage with team in management of rota availability and mutually agree revised slots with the team as necessary
Any other requirements needed to allow the department to operate smoothly
Strong interpersonal and presentational skills
Experience in effectively collaborating with internal departments, third parties & customer representatives to achieve engineering milestones
Demonstrates technical ownership
HND/HNC is preferred but not essential. Must have good first hand knowledge of the subsea engineering environment (Candidates/job-holders without the relevant formal qualifications above but possessing other academic or vocational qualifications or who can demonstrate a greater level of relevant practical experience with a proven track-record may be considered equally competent
BOSIET and MIST certifications desirable as there may be opportunity to travel offshore