Student Support Manager

Company:Victoria College of Arts and DesignJobTitle: Student Support ManagerLocation:ONSITE, London, UK ( London Borough SE1 )Salary: £37,500 to £45,000 (Depending on experience andqualification)Employment Type: Full Time,Monday to Friday (9:00am – 5:00pm)About us:Victoria College of Arts and Design provides thehighest quality education in the arts and design fields. Our main goalis to guide and support our students on their journey to becomesuccessful individuals. We strive to offer the best services andresources available to ensure that our students are well-prepared fora career in the creative industries. From the moment a student enrolsto the day they graduate, we are committed to providing the supportand guidance needed to help them reach their full potential. Whetherit is through our expert instructors, state-of-the-art facilities, orextensive network of industry connections, Victoria College of Artsand Design is dedicated to helping our students achieve their goalsand build successful career.VCAD is seeking a Student SupportManager to join our London Team.Job Description:The Student Support Manager will lead our StudentSupport team, ensuring they provide comprehensive support and guidanceto a diverse student population. The Student support team plays acritical role in helping students thrive academically, emotionally,and personally.Reports to: Director of OperationsDuties:Motivate, train, andsupport the administrative staff of the Student Support Office toensure continuous delivery of quality service, fostering a team ethosand culture.Provide effective leadership & management forstudent support team.Act as a source of expertise for VCADon matters related to student support services.Travel todifferent campuses for validation events, induction, and trainingpurposes (travel expenses will be provided).Lead existingpartner operational meetings, representing our Student support team.Oversee all student inquiry procedures and ensure the Studentsupport staff provides high-quality responses.Personallymanage exceptional inquiries as needed.Conduct performanceand development reviews for the Student support Team.Provide comprehensive support and guidance to students,addressing their academic and personal needs.Demonstrateunderstanding and adherence to all procedures and legislationregarding confidentiality and information disclosure, ensuring theStudent support team staff is knowledgeable and compliant.Carry out tasks assigned by directors/senior academics whenrequired.Approve holiday and flexitime requests to ensureoffice coverage and meet demands during peak times.Beflexible with time as many of our campuses will be offeringweekend/evening courses.Conditions/Requirements:Experience in teammanagement, handling student special needs queries, and supportingVCAD with administrative tasks.A minimum 2 years’experience working as student service manager or in similar role inHigher Education is essential.Knowledge of counsellingtechniques, mental health issues, and crisis intervention strategies.Working in afast-paced pressurised office environmentEvidence of working with a diversity of studentsExperience in risk assessments and crisis managementPrivate medical(health) insurance with BUPAAnnual leave (5.6 weeks),including bank holidays.Statutory Sick Pay.Statutory maternity/paternitypays.Trainingand self-development opportunities.Grocery discountsCycle to work.Investing and savings opportunitiesFinancial wellbeingeducationMy Mind Pal (mental fitness)If youhave the required qualifications and experience and are passionateabout supporting students in their academic journey, we encourage youto apply for the role of Student Support Manager. Join our dedicatedteam at Victoria College of Arts and Design and make a positive impacton our students' lives.
#J-18808-Ljbffr