Strategic Operations Director

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Strategic Operations Director Apply
locations
Slough
time type
Full time
posted on
Posted 19 Days Ago
job requisition id
JR-143336
Who are we?
Equinix is the world’s digital infrastructure company
,
operating
over
2
5
0
data centersacross the globe
.
Digital
leaders
harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places,
partners
and possibilities to scale with agility, speed the launch of digital services, deliver world-class
experiences
and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do,
maintaining
critical facilities infrastructure as part of a close-knit team delivering
best-in-class
service to our data center customers. We embrace diversity in thought and contribution and are committed to
providing
an equitable
work environment that is foundational to our core values as a company and is vital to our success
.
Strategic Operations DirectorJob SummaryA Strategic (Cross Functional) operations director reporting to the Country Vice president of operations, and working with key stakeholders to define, plan, monitor, support and train site engineering and technician-related operational excellence in service to the Data Center site operations team and customers. Working with the Country/Sub-Regional Data Center Ops department leaders, they are responsible for budget oversight, asset management, site focused training and QAQC, security operations, sub-regional engineering review and leading a team to deliver the highest possible operational standards across the sub-region and compliance to global standards.Anticipates high-impact issues and leads the development of strategies for mitigating. Collaborates with global leaders to develop and implement operational strategy and systems roadmap, and forecasts global operational training needs and documentation strategy.ResponsibilitiesTeam ManagementLeads teams of managers across multiple disciplines providing strategic guidance and direction to drive team resultsPartners with Data Center Site Operations, Data Center Ops Project Management, Data Center Ops Compliance, and Global Design & Construction, along with other relevant stakeholders to lead, manage, and deliver infrastructure operational excellence, site engineering & technician process control, OPEX budget oversight, asset management and sub-regional level engineering reviewsLeads by example, creating a supportive, team-driven environment encouraging growth and opportunityRecruits, retains, develops, coaches, and leads personnel in multiple cross-regional or country Data Center locationsEngineering Support (e.g. Controls)UK/Campus level engineering reviews (e.g. change control) and risk mitigation (e.g. Controls, Electrical, Mechanical, DCIM / IT Systems)Oversees installation, maintenance, and repair of control systems and recommends system-level enhancementsReview and involvement in new data center builds and expansions, supporting and partnering with Global Design and Construction as well as the data center Ops site leadsCoordinates with the Operations team to perform asset management / Maximo administrationBudgeting /Expense Analysis /PurchasingLeads financial activities, including budget generation and ongoing forecasts, purchase decision evaluation, fund reallocation, and due diligence throughout the organization’s headcount, capital, and expense purviewProactively identifies & accounts for any budget variances. Focuses on financial reporting and analysis of Capital Expenditures (Project and customer-facing) and Operating Expenses (including R&M)Collaborates with Data Center Operations to create Purchase Requisitions validate PR accuracy and completeness, secure approvals, and coordinate contractual obligations with LegalLeads multi-Data Center/Country maintenance contractsFacilities ServicesOversees Janitorial contract and supplierOversees security contract with security CoEConciergeAccountable for creating a customer-centric experience for customers entering a Data Center facility through in-person and onsite customer service activitiesThis includes coordinating access enrolments, entering work visit tickets, fast pass enrolment, scheduling conference rooms, and tracking customer inquiries and issues to resolutionOversees the execution of various administrative tasks, managing Data Center work queues, tracking uniform distribution to employees, completes basic reporting, and ensures the customer areas are well maintained Operations SupportProvides Training for Operational policies and procedures. SME for technical and policy issuesUtilizes site/quality audits and develops curriculum to provide training to drive global consistency and risk mitigationCoordinates and plans technical training for operational excellenceIs accountable for Siebel support, Network Infrastructure Engineering,
and Reporting/Administration Leads teams managing inventory, purchase orders, and contracts related to site upkeep and site amenitiesSecurity OperationsReviews and recommends system-level enhancementsMonitors security vendors to ensure adherence to Equinix policies and procedures to provide a consistent customer experience across all sites.Collaborates with regional and Global Security to ensure requirements for access and surveillance are met.QualificationsKnowledge and ExperienceProven years of increasingly responsible Financial Planning & Analysis experience with a focus on Operational expensesData Centre experience is preferred, critical facility operations experience within a manufacturing or other capital-intensive operation is also helpfulHigh-level knowledge related to physical security, control systems, and network infrastructure. Demonstrates a high understanding of technical systems of critical infrastructure environmentAbility to navigate complex situations with a calm, professional approach including conflict resolution combined with communicating with Equinix employees, customers, and vendorsNegotiation skills combined with purchasing and/or accounts payable experience helpfulDeep subject matter expertise required across multiple areas –dynamic and skilled up and down various areas (Finance, Operations, Controls, etc)Skills and AttributesStrategic thinking with a strong stakeholder managementCreates a culture of openness and information sharing. Builds consensus via shared decision-making. Builds trust through regular, open, and honest communication. Always delivers bad news quickly and tactfully and follows up with suggested remediation. Speaks persuasively and with authority, using facts and metrics. Creates a work environment based on inclusiveness, welcoming others’ suggestions and points of viewExperienced and skilled leader utilizing a collaborative approach to deliver exceptional results. Keeps the big picture in mind and develops strategies to drive continuous improvementExperience in employee escalation resolutionProven leader who can manage up and down the organizational chart and is skilled at leading diverse organizational structures Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or accommodation, please let us know by completing
this form
. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information,
political/organizational
affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
About Us Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants)Please click here
to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement.Please click here
to see our EEO Policy Statement.Please click here
to see our Pay Transparency Policy Statement.Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify .
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing
this form
.
Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department. Privacy and Terms:We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms . You can unsubscribe at any time should you wish to stop receiving information from us.
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