Strategic Account Manager

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locations
London, UK
time type
Full time
posted on
Posted Yesterday
job requisition id
R15029
STRATEGIC ACCOUNT MANAGER / HYBRID / LONDON BRIDGE / PERMANENT / £60,000-£65,000 PLUS BENEFITSAbout the Team / RoleEvery business is different. The global travel industry is vast and varying. There are challenges and opportunities for every travel company – whether they’re just starting out or are well-established. But at the heart of it all are payments. And that’s where we come in.The Strategic Account Manager is responsible for supporting the Strategic Account Director in managing the most important strategic customer accounts in the Travel business at WEX.The Strategic Account Manager will be an expert in our process, systems and platforms and collaborate with other internal teams to deliver on client expectations. In collaboration with the Strategic Account Director, the Strategic Account Manager must build and maintain a strong relationship with the client. The successful role holder will support the operational needs of all key client matters and work within the client to ensure deadlines are met.What’s on offer?Highly competitive salary between £60,000-£65,000 (dependant on experience)Annual company bonus40 hour week – Monday to Friday, no evenings or weekendsHybrid working (2-3 days per week in London Bridge office)Industry leading pension schemePrivate Medical25 days plus bank holidays – with the opportunity to purchase additional holidaysLife assuranceIncome ProtectionGym Flex membershipDiscounts & perks platformEmployee wellbeingHow you’ll make an impactDevelop a solid, trusting and mutually beneficial relationship between the client and WEX.Daily interactions with customersDevelop a complete understanding of the customer’s needs across their organisationRespond in a timely manner to all of the client’s operational needs to provide outstanding customers serviceManage communications between the client and internal teamsRegular meetings face to face with customersAnalyse client data to improve service to the clientMeeting all agreed upon client needs and deliverables according to proposed timelines.Looking for account growth opportunitiesExperience you’ll bringPrevious experience in relationship management or account management, preferably within the payments or financial services industryFluency in English and one other European language is highly desirableWillingness to travel extensively across the EMEA regionUnderstanding or willingness to understand APIExcellent communication and interpersonal skills with the ability to engage and influence within client organisationsAbility to develop an in-depth understanding of the client and their operational needs and challengesAble to analyse data and sales statistics and translate results into better solutions and customer serviceAble to multitask, prioritise and manage time efficientlyGoal-oriented, organised team playerSelf-motivated and self- directedExcellent verbal and written communications skillsStrong problem solving capabilitiesDeep knowledge of the payments industry, with a focus on corporate payments and solutions, preferably in the travel industryResilience and adaptability in a dynamic and competitive market environmentWhat’s next?If you feel that you have the necessary skills to be our new Strategic Account Manager then please APPLY TODAY for immediate consideration.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/ belief, sexual orientation, or ageDue to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of applications.We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.
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