Stores and Quality Controller

Job Title: Materials Resource Controller

Salary: £22,369

Location: Stoke-on-Trent

Working Hours:

Monday-Thursday 8.00am-4.00pm

Friday 8.00am-3.30pm

Professional Profile: Materials Resource Controller

The Materials Resource Controller is a key contributor to our client's operations, ensuring exceptional customer service and accurate processing of jobs within agreed timelines. This role requires a combination of proven administrative expertise, excellent communication skills, and a commitment to delivering excellence in a fast-paced environment.

Job Purpose: As the Materials Resource Controller, you will provide outstanding customer service while accurately processing job orders within specified timeframes. Your role involves coordinating material supplies and dispatch methods to optimise operational efficiency and convenience for operatives.

Key Duties:

• Efficiently process and dispatch product material orders to meet operative schedules.


• Source and procure materials, ensuring timely delivery and availability.


• Collaborate with suppliers, place purchase orders, and manage delivery commitments.


• Generate plant hire orders and ensure availability as per operative preferences.


• Work closely with the Stores Operational Team Leader and Stores assistant to maintain accurate data.


• Serve as a positive role model, fostering teamwork and approachability.


• Address failures and contribute to continuous service improvement initiatives.


• Uphold a proactive approach to health and safety, adhering to established procedures.


• Manage time effectively to meet deadlines, even during demanding circumstances.


• Display flexibility and adaptability to changing business needs and priorities.


• Embrace change and contribute to the setup and improvement of administration services.


• Demonstrate a commitment to personal development through training and improvement initiatives.

Knowledge and Experience:

• Proven administration/clerical experience.


• Experience working to deadlines and performance targets.


• Exceptional and consistent communication skills, especially in demanding situations.


• Providing excellent customer service in a fast-paced work environment.


• Ability to set up/improve administration services and prioritize conflicting demands.

Skills and Abilities:

• Must be flexible and adept at working collaboratively within a team.


• Effective and consistent use of communication tools (phone, computer, face to face).


• Outstanding customer service awareness across various situations.


• Proficiency in IT skills.


• Strong organizational skills and ability to prioritize effectively.


• Proactive and capable of taking initiative in varying and demanding circumstances.


• Flexible approach to meet business needs.


• Willingness to adapt to change and embrace new practices.


• Flexibility in working hours, including outside normal working hours.


• Willingness to undergo training and development where appropriate.

Your proven administrative skills, excellent communication, and commitment to operational excellence make you an invaluable asset to our client's team. Join us in this rewarding role that combines efficiency, communication, and customer-centricity.

This position is advertised on behalf of Appointments Personnel, an employment agency.