Store Supervisor

Our stores are the life and soul of our business. They act as our main touchpoints with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts
ofthechaintowork,ourstoresmustsetthetoneofwhatourtwobrandsareallabout.
Irrespectiveof where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in
today’s world, we must be nimble and adapt to change and evolution.
The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through the ir passion and belief in our brands.
Responsibilities include:
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Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
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Support the management team managing all personnel, product & merc handising functions, business processes and results for the store.
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Participate in weekly management meetings and other staff meetings.
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Clearly communicate to staff all marketing and sales promotions.
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Driving shop floor sales and exceeding store targets through motivating the team to
achieve these goals, whilst offering our customers’ an exemplary store journey.
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Consistently foster a positive store experience by treating all customers and colleagues
in a fair and consistent manner.
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Support the team in delivering the business strategy, and ensuring everyone has
received consistent training on product knowledge and store maintenance.
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Achieve company standards/goals for personal sales results: sales v budgets, sales per
hour and units per transaction.
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Perform manager-on-duty functions, manage store opening/closing functions and the
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Focus staff on the importance of quality relationships with internal and external
customers.
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Ensure staff accountability of building a repeat customer base by providing all customers
with unparalleled spirited service.
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Ensure “door to floor” best practices with visual merchandising directives for sales floor
and back room are being executed; continually review these to ensure they are
consistent.
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Work with the management team to build a talent pool for key positions, including
possible successors.
About
YOU
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You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
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You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
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You'll be an effective communicator with the ability to build relationships with ease.
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You'll be a team player who recognises and celebrates the contributions and
achievements of others.
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You'll be confident in giving feedback that promotes positive behavioral change.
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You will work well with change, being able to quickly adapt and work with pace.
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You will be energetic and authentic showing a clear presence on the shop floor.
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You'll approach all issues with a ‘can do’ approach and act with initiative to find in store We are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
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