Store Manager

As a Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focusedretail manager.
Role Purpose:
As a Store Manager, you would be accountable for the business performance of your store and the management and development of the store team, ensuring the delivery of exceptional customer service.
Role Responsibilities:
To drive the sales and profitability of the store obtaining outstanding results as a Store Manager
As a Store Manager, set an example and deliver exceptional customer service within the store
To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
To be responsible for store stock control, stock count, store payroll budgets and targets
As a Store Manager you would need to motivate and drive the team in achieving and exceeding agreed objectives
A key aspect as a Store Manager would be to work with the District Manager and HR in dealing with people issues effectively and in a timely manner
To be responsible for recruiting and establishing a high performing team ensuring they are continually developed
To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store
To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors
A Store Manager would be required to plan and conduct regular 1-2-1s, reviews and appraisals with the team in accordance with the performance management policy and procedures
To respond appropriately and timely to all customer questions and complaints, asking for help when needed
The role of Store Manager would be to take pride in living Clinton’s values and instilling them in the team
Perform additional duties and projects as assigned by management
Role Parameters:
Able to travel to other stores if necessary
Direct reports of Assistant Manager, Team Members
Budget management:
Responsibility for Store budget
Role Working Arrangements:
5 out of 7 days
Availability to work weekends, early mornings and late nights
Availability to flex hours when workload requires this
Key Stakeholder:
Store Team
Divisional Manager
Central Operations Department
HR Department
Role Essential Skills:
Strong coaching and development skills in order to establish a high performing team
Enthusiastic, driven and motivated
Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner
Excellent selling techniques with a proven track record of driving sales and profitability
To be customer orientated with a track record of delivering exceptional customer service
Ability to multitask and meet deadlines
Strong communication skills
Commercial acumen
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