Store Manager

Are you a performance driven, KPI focussed team player, who leads from the front?Do you thrive in a fast-paced environment where no two days are ever the same?Are you passionate about Customer Service? Providing customers with product knowledge whilst also being engaging and having fun?If so, then a career at the Entertainer is for YOU!!Ideally for this role, you will be currently working as a Store Manager, or Assistant Manager, for a customer focused retailer looking for a new career challenge.Your duties and key responsibilities will include.- Working with your team to offer exceptional levels of customer service supported by brilliant product knowledge- Implementing and executing regular promotional changes and delivering excellent merchandising standards on the shop floor- Developing & coaching your team to achieve fantastic sales- Building external relationships to market your store and grow sales.How we will reward youIn return for your hard work and commitment, we will reward you with fantastic benefits.Retail Trust & virtual GPPension salary sacrificeFlexible access to your pay via Wage StreamGenerous toy discountEnhanced maternity and paternity payHigh Street and leisure discountsCycle to work scheme.Life CoverWe’re looking for our Store Managers to be:An Effective Leader: You are motivational and inspirational, sharing great ideas and ensuring the team know how to achieve their goals. Confident taking control and sets the bar high in terms of standards and results. Makes wise decisions and is an ambassador of the company values.Competitive, Natural and Commercial: You are naturally competitive and focus on achieving targets. Encourages active selling and applies sound commercial reasoning to product placement. Has the ability to analyse and interpret sales data to improve sales performance.Organised, Great Planner and Effective Delegator: Accomplished at managing daily tasks with the ability to plan in the short and long term. Delivers objectives, plans, deadlines and targets through the team. A keen eye for detail and can prioritise effectively.Resilient and Adaptable: Determined with strong character and ability to cope positively with pressure and hard work. Able to modify their approach and reserve judgement in response to unpredictable or uncertain situations. Embraces change.Excited About Our Brands and Range: Can demonstrate enthusiasm in their work, in the brand and in our product ranges. Embraces the spirit of our mission and vision.Positive and People Focussed: Understands the importance of fun and has a positive ‘can do’ attitude. Passionate about developing the team using the tools available within the workplace. Naturally empathetic and listens well-supporting others through coaching, feedback and guidance.Hands-on Operator: Leads from the front and prepared to work alongside the team to ensure tasks are completed and the store is replenished. Able to deal with the day-to-day activities requiring both physical and mental stamina.Driven & Self Motivated: Sets the tone with a positive ‘can do’ attitude and willingness to go the extra mile when required to get the job done. Able to pull the team together in times of difficulty and can self-motivate at the same time.Tech Savvy: Has the knowledge and confidence to use the latest ‘tech’ and smart devices to complete routine retail operations including basic back-office operations and product movements."Being a Store Manager at The Entertainer is so rewarding! I once had a child say to me ‘you have the best shop EVER in the whole world!’ That is what pushes me and my team to be the best we can be and to take pride in our shop and the stock we sell.The role has many hats to it; as well as admin, rotas, merchandising, delivery and customer service you are also responsible for your team who are vital to the store. Without them, you wouldn’t be able to open the store and trade. I make sure my team are trained to complete their tasks to the best of their ability and we work together in any areas of weakness. We have a great online learning platform which is available to all employees, and we use that to learn more about new products which arrive on our deliveries every week.My favourite day of the week is a Saturday as this is the day, we get to demo toys to the kids (both big kids and actual children). We are interactive with them and show them how the toys work so that they are inspired by play. You never know a person’s situation, but if we can bring joy and playtime to the children that walk into our shops then I call that a massive success!”
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