STORE MANAGER

Working hours: 5 days/ 40 hours per week, across Monday-Sunday and as necessitates the fulfilment of the roleExperience Required: 2 year+ store management experience within the luxury retail sectorThe Role...Responsible for the smooth running and success of the store. Providing and inspiring excellent, on-brand customer service to drive and exceed sales targets. Managing operational functions and developing your team to ensure maximum profitability and compliance with company procedures.Your character and skills will include:Exemplary sales and customer service skillsAbility to build great relationships with internal teams and customersDemonstrates drive to achieve/exceed all set targetsStrong commercial acumenKnowledge and understanding of luxury retailGood organisation and administration skillsProblem solving skills – customer resolutionAbility to work under pressureExperience in training and mentoring staffHigh standard of personal presentationA keen visual merchandiser with a critical eyeYour main responsibilities will be:Sales and Service Generation:-Achieve sales goals by forward planning and maximising opportunitiesSet and monitor store targets daily and weekly in agreement with Senior Retail ManagerCommercially driven to achieve all KPI & sales targetsReact promptly and efficiently to changing patterns of footfall in order to optimise tradeEnsure company loss prevention procedures are adhered toDevelop strong customer relationships and loyalty and inspire this amongst the teamDevelop Centre Management relationships liaising regularly regarding any marketing initiativesRegularly review and feedback relevant competitor activityStaff Management:-Manage the development of the team members, using Company training programmes to foster effective use of the customer service toolkit to improve selling skills, product knowledge etcEnsure all company procedures are adhered toMotivation of team to meet goals, supporting short- and long-term team incentivesRegularly review performance of team through KPIs, structured reviews and appraisalsManage all staffing administration including rotas, staff holidays, holiday cover and sickness etc within budgetResponsible for the recruitment and development of store Team MembersStore Standards:-Ensure store presentation & standards meet company requirements including full routine maintenanceMaintain high standards of cleanliness and organisation within the storeEnsure visual merchandising remains in line with Company guidelines, applying critical observation and making recommendations for VM improvementApply critical observation and give recommendation for VM improvementEnsure compliance of company dress codeOperations:-Responsible for accurately and timely completion of all store admin and reportsFacilitate accurate deliveries, including identification and reporting of any discrepancies etcManage accurate and efficient stock management, carrying out bi-annual store stock takes within company guidelines to minimise stock variancesEffectively oversee customer queries/complaints relating to any exchanges, credits or refundsMaintain all store safety standards and all assessments relating to health & safety.To apply, please send a copy of your CV and short covering letter to #####
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