Store Manager , West One Shopping Centre

Store Manager , West One Shopping Centre,Location - London JOIN US!
BUBBLE CITEA
is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!
OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers
WE ARE LOOKING FOR
Store Manager
YOU WILL BE
Delivering excellent customer service to ensure high levels of customer satisfaction
Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.
Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities
Ensuring the team are continuously motivated and working together
Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports
Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing
Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable
Monitoring inventory levels and ordering new items
Scheduling and managing the rota, ensuring there are enough manpower
Ensuring the quality standards in customer service and health and safety are maintained
Maintain the stability and reputation of the store
Develop a passionate working environment and help our bubble baristas to constantly grow and improve
Build, develop and maintain a high performing team
Responding to customer complaints/concerns in a professional manner
Training and educating your team on making drink processes and policies
Managing and creating content for TikTok in your branch
Completing reasonable tasks assigned by the company
YOU ARE
Minimum 1-2 years’ experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry
Able to work flexible hours, including evenings, weekends or holidays
Legally eligible to work in the UK
An energetic person with positive thinking, with a ‘can do’ attitude
Strong leadership and customer management abilities
Maintain regular and consistent attendance and punctuality
Willing to learn new skills and share your knowledge with our customers & the team
WE WILL
Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family
Treat you to free bubble tea drinks
Offer you staff discount scheme on our tasty bubble tea drinks
Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible
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