STATION DELIVERY MANAGER

In Addition to the advertised Salary, there will be an on call allowance.
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
So, what exactly does a Station Delivery Manager do?
We're glad you asked!
As a Station Delivery Manager you'll lead our frontline station and Travel Centre based teams to deliver a memorable experience for our customers. Taking responsibility for the train turnaround and servicing process, you'll ensure that customer experience is delivered safely and compliantly. This will be achieved by ensuring that our customers are well supported during the boarding process and that there are sufficient team members available to deal with queries and assist with luggage. In addition to this you'll ensure that our trains depart on time, well presented, in good working order and appropriately staffed.
Managing our frontline teams you'll look after all aspects of the people processes including absence, performance management, training and development and you'll also look to drive engagement. In addition to this you'll maintain the safety critical competencies for all of the station team, completing assessments for safety critical staff as and when required.
Our Station Delivery Managers also play a key role in driving improvements to employee and customer safety. This is achieved through working collaboratively with other areas of the business and external stakeholders to develop and implement plans, investigate accidents, incidents and near misses and implement safety policies.
What does it take to become a Station Delivery Manager?
We look for the following skills and experience in our Station Delivery Managers:
Proven leadership and coaching experience
Experience of working in a customer service environment and a passion for providing the best possible experience for customers
Demonstrable background in driving employee satisfaction
Safety management experience
Experience of working to and delivering against KPI's and other business plan measures
Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion.
Desirable but not essential as training will be provided - IOSH Managing Safely, Risk Management, Fire Precautions & familiar with station competence management.
Demonstrable background in driving employee satisfaction
Experience of working to and delivering against KPI's and other business plan measures
Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion.
What you'll get:
Free travel on LNER + 75% off other companies' tickets (for you & dependents)
Discounted international train tickets (after one year's service)
50% discount on LNER tickets for friends & family
Generous pension scheme
Annual cycle to work schemes/electric vehicle scheme
Discount, savings and cashback scheme from top retailers
Health & wellbeing schemes and discounts
Host of training opportunities to help further your career
Rewards & awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
Start your journey here
Do you have any questions or want to know more before submitting your application? Then the station management team at London are on hand to answer any of your questions about the role, should you have any. SImply drop an email to #####, with your question along with your phone number and Gary will give you call back within 2 working days.
Documents
Station Delivery Manager JD.pdf (137.00 KB)
Station Delivery Manager Large Print.pdf (15.57 KB)
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