Specialist Support Analyst

Specialist Support Analyst

Anderson Knight working with a leading organisation within the financial services industry. We are currently looking to onboard a Specialist Support Analyst, reporting to the Head of Collections on a full-time hybrid basis. The main responsibilities include supporting customers who may be vulnerable and/or in arrears and seek solutions, leading to a positive outcome.

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).

Hours - Mon-Fri 08:00-20:00

������������� � Weekends 09:00-18:00

Salary - �23-25k

Key Responsibilities:

• Provide compassionate assistance to possible vulnerable customers facing financial challenges.


• Ensure adherence to FCA regulations in all interactions and processes.


• Maintain accurate records of all customer correspondence, including letters, emails, phone calls.


• Manage customer accounts and update details.


• Advise on suitable repayment plans based on customer needs.


• Identify opportunities for process enhancements.


• Display strong telephone skills, building rapport with the customer and communicating well to come to a positive resolution.

Requirements:

• Previous experience in supporting vulnerable customers.


• Ability to display knowledge of the FCA handbook.


• Preferred experience within finance and collections

Benefits:

• 33 days holiday 25 days annual and 8 public days


• Birthday day holiday


• Discretionary bonus


• Up to 15% pension contributions


• Eyecare/PMI