Specialist Services Administrator

We are a medical device manufacturer and distributor, committed to providing exemplary customer service to our customers, supporting our commercial team in delivering successful patient outcomes.
To serve customers by providing product and service information and processing orders through to despatch and delivery to customer.
Processing of orders and loans for products using CRM.
Answer product and service questions; suggesting information about other products and services.
Open and maintain customer accounts by recording account information.
Assist with resolving of product or service problems by clarifying any customer's complaint; Maintain financial accounts by processing customer adjustments.
product or service reports by collecting and analysing customer information.
Ensure that all aspects of Quality Management System and QAPs are followed and contribute to continuous improvement plans via CAPA system
Medical Device Industry - Experience within the industry dealing with sterile and non-sterile implantable medical devices.
Problem solving skills and a great telephone manner are also vital to this role.
Computer literacy – able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel)