Specialist Services Administrator

decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various channels, including phone, message, email, chat, and post.
Deliver excellent customer service by handling customer inquiries via telephone, email, and webchat.
Continuously expand your knowledge of the clients products and services to assist customers effectively and support other departments.
Take ownership of customers by converting inquiries from prospective savers into opened accounts.
Proactively suggest initiatives to improve customer service, efficiency, and satisfaction.
Experience in customer service, preferably in the finance industry.
Passionate about delivering exceptional customer service.
Confident in handling phone calls and addressing customer concerns.
Knowledge of regulatory policies is desirable.
Our client's office is conveniently located just a minute walk from Chester train station.
Competitive salary ranging from £25,000 to £27,000 per year.
Pension contribution matching.
Wellbeing support.
Casual Fridays.
Gym membership.
Health insurance.
Social events.
Primarily working in the office with the option of working from home one day a week following probation.
Apply now to become a Savings Customer Service Specialist and make a positive impact on customers' financial well-being.
Thank you for your interest in our client's exciting career opportunity.