Spa Manager

As a Spa Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with FIIT Gym and AWAYSPA guests. You will be responsible the leading the Spa team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience.
You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business. You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. This is a fantastic opportunity to join Marriott in a secret Spa hidden away on the 6th Floor in Central London and offers excellent opportunities for career development and progression.
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Being a key player in the well-being committee to enhance our talent experience on understanding wellness.
In return
We offer fantastic industry leading rewards and benefits (Conditions apply):
Private Medical Insurance - AXA PPP
Meals on Duty
Enhanced Pension Scheme
Cycle Scheme
Dry Cleaning
Social Activities through Marriott
Fantastic Marriott discounts on Food and Beverage and Spa
Worlds greatest Travel discount programme
Internal transfer and promotion opportunities
Training and development opportunities with a strong focus on career progression and personal growth
CORE WORK ACTIVITIES
Management of Spa Operations and Budgets

Ensures all employees have the proper supplies, equipment and uniforms.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Manages supplies and equipment inventories within budget.
Maintains cleanliness of spa and related areas and equipment.
Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Strives to improve service performance.
Conducting Human Resources Activities
Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensures employees understand expectations and parameters.
Brings issues to the attention of the department manager and Human Resources as necessary.
Observes service behaviours of employees and providing feedback to individuals.
Participates in employee progressive discipline procedures.
Participates in an on-going employee recognition program.
Reviews comment cards and guest satisfaction results with employees.
Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Supervises on-going training initiatives and conducting training when appropriate.
Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
Celebrates successes and publicly recognizes the contributions of team members.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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