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Software Support Technician

Posted 24 days ago

  • Stevenage, Hertfordshire
  • Any
  • External
  • Expires In 2 months
Job Title: CAFM Administrator, Stevenage, Hybrid Working, Interim

Reference: 372

Summary of the CAFM Administrator role:

Our client is seeking an experienced Technical Project Manager to support their FM Commercial Systems Manager with the support, maintenance and development of their Planon CAFM system.

CAFM Administrator Deliverables / Outcomes (include but are not limited to):

* Leading a project to implement a mobile version of CAFM across the business portfolio for PPM and reactive job management.

* Working with all stakeholders to gather necessary requirements for technical implementations.

* Working with Planon to configure workflows, layouts, homepage gadgets and permissions structures.

* Responsible for the integrity, availability and reliability of data held within Planon.

* Supporting wider system configuration and functionality building to support FM and the wider business. This includes CAD integration, Online DSE Assessments, PowerBI, sensor integration, auditing and control of contractors.

* Responsible for the Interface with stakeholders across the business in relation to the Planon tool on a daily basis.

* First point of contact for Planon-related system issues and configuration changes.

* Leading the building of User Acceptance Testing (UAT) and delivery of in-house Planon training for all Coordinators, FM Suppliers, FM Team and wider business as and when required.

Skills, Experience & Qualifications:

* Customer focus and commitment to Service Delivery.

* Understanding and competency in relevant software packages (Planon, SHE, Microsoft).

* Good understanding of Facilities Management activities.

* Excellent experience and knowledge of a range of IT systems and tools – CAFM preferred.

* Strong organisation & project management skills.

* Ability to manage multiple stakeholder requirements & communications.

* Self-starter with excellent initiative and problem-solving skills to proactively analyse data and draw conclusions.

Location: Hybrid Working, 2-3 days in the office (based in Stevenage)

Start date: Immediate (subject to security clearance)

Duration: 12 months

Day Rate: Competitive day rate

Application Deadline: Open until filled

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