Software Support Specialist

Balfour Beatty Investments - North America Balfour Beatty Investments - North AmericaSoftware Support Specialist Balfour Beatty Investments - North AmericaSoftware Support Specialist Malvern, PA 19355
Who We Are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity. This is a remote position.
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
401K plan with employer matching
Robust PTO to include, sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long- term disability, parental leave.
And more!
About the role
Provide Level 1 & 2 internal support for software platforms such as, Yardi Systems, Rent Café, Entrata and ancillary programs. Primary support provided to the property and corporate end-users. Identify basic user errors, troubleshoot data and system issue, and interface with software provider support staff
What you'll be doing
Level 1 Support - Identify user error and provide instruction on how to correct the issue.
Level 2 Support – Troubleshoot issue, identify if there is a solution or if it is a software issue.
Submit program issues/bugs to the software provider.
Utilize Help Desk support management software.
Provide one-on-one training to end users as needed.
Occasional on-site travel property training.
Recognize operational challenges and provide recommendations to create efficiency.
Provide new user access, password changes, and termination of user access.
Performs testing of software upgrades.
Perform setup and testing of new functionality
Create guides and perform training for new functionality.
Typical Physical Demands: Regularly uses hands to manipulate phones, computer keyboard and similar tools. Ability to view computer screens, mobile devices, and other electronic equipment, for extended periods of time. Sit and stand to perform administrative work. Regularly lift and move office supplies up to 20 lbs. Work is performed in an office environment. Employee must travel throughout the company footprint as required.
Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
Who we're looking for
Proficient in Yardi Systems, Rent Café, Entrata and ancillary product programs/interfaces
Must have the ability to learn new software systems quickly
Proficient in Microsoft Office
Ability to perform project management
Ability to effectively work within a decentralized / highly autonomous business model.
Proven track record in delivering change within a complex business.
Strong interpersonal skills to foster teamwork and relationship building
Customer focus on service and excellence.
Attention to detail and deadlines.
Strong communication and presentation skills (credibility with senior management and sustainability practitioners alike).
Exercise high level thinking, excellent judgment and problem solving in the execution of responsibilities.
Ability to work with sensitive and confidential information
Ability to work effectively and display the Company Values
Possession of a valid state issues driver’s license and safe driving record are required
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at:
Phone: 610-355-8100Email: ##### Opportunity Employer,
including people with disabilities and veterans. If you want to view the "EEO is the Law" poster, please choose your language: English
– Spanish
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– Chinese If you want to view the "Pay Transparency" policy statement, please click the link: English
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