Software Support Specialist

Opportunity for someone eager to blend technical support with customer serviceHybrid working environmentAbout Our ClientOur Collaborator serves a diverse range of clients across industries, ranging from small businesses to larger enterprises. These clients seek effective business management solutions and rely on their cloud-based services to streamline their operations.Job DescriptionThe role involves providing initial client support, managing communication via phone and email to resolve most issues promptly, remotely addressing common faults, and taking full ownership of problems for utmost customer satisfaction. Over time, responsibilities may expand to include client visits, product education, aiding in process enhancements, and training new team members post-training.The Successful ApplicantThe ideal candidate possesses a full UK driving license, prior experience in IT Helpdesk/Service Support, excellent written and verbal communication skills, adeptness in collaboration and individual work, a positive work attitude coupled with a keenness to grow skills, an eagerness to explore innovative technologies, and the capability to maintain quality under pressure and meet deadlines!What's on OfferLearning and development opportunities* A positive, collaborative working environment* Regular salary reviews* Quarterly socials* Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service* Vitality Health* Life Assurance Policy* Pension scheme* Pool/ Table Tennis available in the office* On-site parking* Pizza Thursdays on the last Thursday of the month* Cycle to Work Scheme
Page Personnel
is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office:
200 Dashwood Lang Road ,
Addlestone, ,
Surrey
,
KT15 2NX
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