Software Support Engineer

JOB DESCRIPTION Software Support EngineerNewark, Full Time, PermanentGBPAttractive Looking for an international, fresh, and fast-growing environment to enhance your career?
Our client, a market leading company within the leisure and tourism sector, are looking for a Software Support Engineer on a full time, permanent basis.
The Software Support Engineer role involves working directly with our internal teams, customers and technology partners. In this role, your primary responsibility will be to ensure the seamless operation of systems, products, and applications, thereby enabling the development team to remain focused on delivering innovative new products and features. This is a customer facing role and the position supports and maintains applications for our clients customers around the globe. Applications are web based, deployed on Azure cloud, exposed as web services/applications using various technologies including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, jQuery. THE ROLE As Software Support Engineer your duties will include:
Taking ownership of support requests, collaborating with the development and operations teams to promptly identify and resolve issues, and providing regular updates to stakeholders.Following standard procedures for escalation of unresolved issues to the appropriate internal team.Updating customer documentation to prevent recurrent issues.Proactively monitoring insights and alerts to identify potential issues.Collaborating with the product and development team to test new product releases and expedite the release processes.Provide support to our partner developer teams to integrate with inhouse platform. This may include debugging script, writing code snippets for customers as well as continuously refining and documenting various processes.Assist in developing tools and resources to help improve the company's internal operational efficiencies.Provide support on the maintenance and development tasks related to Salesforce CRM, internal phone system and set up and maintenance of internal IT systems.Carry out allocated duties and tasks by applying a flexible and adaptable customer centric approach to serve multinational presence and global operations across multiple time zones. THE CANDIDATE Experience required to be a successful Software Support Engineer includes:
Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, AzureStrong analytical and problem-solving skillsExcellent communication skillsUniversity Degree in Information Technology or relevant fieldUnderstands the principles of Object-oriented programmingAbility to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM) THE BENEFITS
28 days annual leave (inclusive of Bank Holidays) to increase with length of serviceBonus day off for your birthdayBonus day off for Christmas shoppingFree on-site parkingCasual officeOpportunity for European travel THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
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