Software Support Developer

Job DescriptionAre you looking to kickstart your career in Development? Are you a great problem-solver? Do you like enhancing customer experience? This might be the role for you!The companyOur client is a young and fast-growing EdTech company at the forefront of educational innovation. They are dedicated to transforming learning through their state-of-the-art platform. They want to make education more accessible, engaging, and effective for students and teachers worldwide. The roleAs they continue to grow, they’re searching for a Software Support Developer who embodies their passion for providing delightful customer experiences.The Support Developer is a crucial role, blending technical prowess with a passion for customer success. This role is central to enhancing platform adoption, ensuring product quality, and driving user delight. You will take the lead as you work closely with the customer success assistant and the product team to identify, diagnose, and resolve technical issues and innovate on quality assurance processes.Key ResponsibilitiesSupport development: Problem-solving to find solutions to bugs and technical issues and then implementing the fixes.Platform support: Provide technical support, ensuring rapid and effective resolution of user issues to enhance satisfaction and drive platform adoption.Quality assurance: Develop and implement QA strategies to identify bugs and ensure the highest standards of platform performance and reliability.Feature testing: Collaborate with product development to test new features, providing feedback and insights to ensure they meet user needs and quality standards.Feedback: Serve as a bridge between customers and the development team, translating user feedback into actionable insights for platform improvement.Process improvement: Participating in improving all processes around tech and development.Tech stackReact (with Redux and SCSS)Node.jsMongoDBReact NativeJavaScriptThe package£35,000-45,000 annual salaryA stake in the success of the company through share options30 days holiday, including bank holidays.Work from a modern, well-resourced office in trendy Sky Gardens, Nine ElmsVibrant team with weekly post-work pool, darts, and drinksTraining budget to help you learn and develop your careerOpportunity to work in a uniquely high-performance team – if you're someone who is impatient for progress, then this is the place you'll thrive.To be successful, you will…Have expertise with the MERN stack and JavaScriptHave proven experience in development and testing processesHave exceptional problem-solving abilities, proven in diagnosing and fixing complex technical issuesBe committed to ongoing learning in technology and adapting to new challenges in a dynamic environmentBe agile and adaptable, with the ability to thrive in a fast-paced, evolving environmentHave excellent communication skillsEnjoy autonomyBe energetic and enthusiasticHave an appetite for the success of the buildBe a positive collaborator and bring out the best in a teamBe curious and ask lots of questionsBe open-mindedHave great organisation skillsApply now!If you’re a technical professional looking for an exciting role with a high-growth company, apply now!
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