Software Support Analyst

Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and develop your IT knowledge while working with a motivated, friendly team. Personal skills, friendly concise communication and the ability to learn quickly on the job are the most important features of this vacancy. Position OverviewProvide remote technical assistance to existing customers regarding bespoke business management software systemsBasic SQL Database Administration Provide some on-site technical assistance and training to existing customersDesktop PC & Server installation, configuration and diagnosis as requiredClient, server and network security managementMulti-site LAN, WAN, and VoIP configuration and supportProvide technical support to existing customers in use of a bespoke eCommerce platformPosition RequirementsDriving License & Car – ESSENTIALAbility to learn & adapt quickly Good communication and customer service skillsExperience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – AdvantageBright, driven and energetic with a passion for learning and technology Overnight stays occasional required for customer visits outside the local area Position RemunerationMonday to FridayExcellent career progression & training provided
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