Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer
Posted 24 days ago
- London, Greater London
- Any
- External
- Expires In 2 months
Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.
Salary is £24k - 28.5k
This is a permanent role with
HYBRID
working conditions.
This is an excellent opportunity for someone who wants to progress their career with opportunities to move into:
Senior Software Support role
Development
Implementation
Consultancy
Sales
FULL TRAINING WILL BE PROVIDED
You MUST be an enthusiastic, customer focused person who is willing to learn and progress.
Duties & Responsibilities
• Serve as the initial contact for customers via phone, email, or chat.
• Address customer requests for assistance promptly.
• Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards.
• Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments.
• Ensure timely follow-up with customers, maintaining an exceptional support experience.
• Create comprehensive case notes and documentation for customer issues.
• Prioritise incoming issues and route them to the appropriate resources for resolution.
Salary is £24k - 28.5k
This is a permanent role with
HYBRID
working conditions.
This is an excellent opportunity for someone who wants to progress their career with opportunities to move into:
Senior Software Support role
Development
Implementation
Consultancy
Sales
FULL TRAINING WILL BE PROVIDED
You MUST be an enthusiastic, customer focused person who is willing to learn and progress.
Duties & Responsibilities
• Serve as the initial contact for customers via phone, email, or chat.
• Address customer requests for assistance promptly.
• Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards.
• Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments.
• Ensure timely follow-up with customers, maintaining an exceptional support experience.
• Create comprehensive case notes and documentation for customer issues.
• Prioritise incoming issues and route them to the appropriate resources for resolution.
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