Soft Services Facilities Manager

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Soft Services Facilities Manager
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remote type
On-Site
locations
London
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R217929
Job Title Soft Services Facilities Manager Job Description Summary We have a fantastic opportunity for a Soft Services Manager to join our team based on St Katherines Dock Estate.The soft services facilities manager will be responsible for day-to-day management of the security contract, security equipment maintenance contract and reception concierge contract, as well as coordinating with C & W Place Activation & Enlivenment Team to ensure that the contracts operate safely and efficiently and provide an exemplary level of service to all estate occupiers. Job Description Key Responsibilities:To pro-actively manage the day-to-day operations of the security contract, reception concierge contract and security equipment maintenance contracts on the estate.Monitor and review the services provided by the contractors and ensure that the contractual terms of any relevant contracts are being fully met.To manage the processes, policies and procedures necessary for effective operation of the contract.To review and amend supplier contract specifications and manage contractor tender processes for the fixed term contract as necessary.To establish contract and supplier costs and provide these to the estate manager for inclusion into the annual service charge budget.Manage service charge expenditure in respect of relevant contract and any associated projects.To manage and report on service charge expenditure variation. Provide input into regular operational management reports as required.Attend regular site-based contractor review meetings.Establish and manage procedures for monitoring and benchmarking supplier and contract performance.To liaise with commercial, retail tenants and occupiers on general occupational issues.Manage retail tenants to ensure that they comply with lease and estate management obligationsRequired skillsExcellent organisational skills.The ability to communicate in a clear and concise manner.Demonstrable knowledge and comprehensive understanding of facilities management.Experience in contract management.Experience and competency in the management of ISO standards compliance and reportingGood understanding of financial management and accounting processes.A strong technical understanding of commercial office building operations and servicesA full understanding of sustainability and environmental legislation and best practice.Full understanding and experience of setting contract KPI’s and management of contractor performance.Experience in developing and implementing new practices, policies and procedures.Knowledge and experience in health and safety management.This is a rare and exciting opportunity to join a collaborative and diverse team, significantly progressing your career.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to
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Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 50,000 employees in over 400 offices and 60 countries. In 2020, the firm had revenue of $7.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services. To learn more, visit
www.cushmanwakefield.com
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