Site Reliability Engineer

Cloud Infrastructure Site Reliability Engineer (SRE)
£55,000 - £65,000
Fully remote
Due to the nature of the position candidates must be eligible and willing to undergo Security Clearance
My client are a household name and global organisation who deliver innovative, digitally enabled solutions to transform, simplify and support their customers. They are recruiting for a Site reliability engineer to support their customers using their public cloud infrastructure.
Job Description:
The Cloud Infrastructure Site Reliability Engineer (SRE) supports the public cloud infrastructure used to deliver public cloud hosted managed services to customers.
We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You must have excellent technical knowledge across Microsoft public Cloud Services (Azure and Microsoft 365). You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including on call.
This is an exciting opportunity for a highly experienced Microsoft Azure Cloud Engineer with operational support and project delivery experience to provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy.
What you will be doing:
to the planning of application / infrastructure releases and configuration changes
support requests from customers by phone, email and online making use of the call logging system
with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems
input to administering and maintaining all production and development environments
detailed technical and procedural documentation (e.g. architecture, configuration, and setup)
appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
transition and complete Operational Acceptance (OA) of new customer services
and delivery of Microsoft Azure projects
and Development – Learn about the latest public Cloud products and services and increase your knowledge.
What we are looking for:
Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments.
– Microsoft Certified: Azure Administrator Associate
experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following:
Active Directory / Entra ID and Infrastructure Service
Backups
Compute (IAAS VMs)
Migrate
Monitor and Log Analytics
Networking
Site Recovery (ASR)
Storage
Templates (JSON)
Defender for Cloud and Endpoint
knowledge of a scripting language (PowerShell, Bash, Azure Cli)
with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now).
with Azure DevOps – deploying Infrastructure using CI/CD pipelines
have worked with infrastructure-as-code and immutable builds (e.g. Terraform)
with deployment and management of container technologies (e.g. Kubernetes, AKS and Docker)
challenges
to quickly learn new technologies
problem-solving and communication skills
to work well with individuals and teams
Skills and experience
of Infrastructure migrations to the Azure Cloud
with other public cloud technologies and services (e.g. AWS / GCP)
or AWS Certifications
exposure to Agile working practices
with deployment and management of Azure PAAS database technologies (e.g. Azure SQL)
of hardening IT infrastructure based on security audits, standards and industry best practice (e.g. vulnerability scanning, Penetration testing and ISO27001/17/18).