Single Point of Access Administrator/Reception Team

QAD 1691/#####
Role: Single Point of Access Administrator/Reception Team
Contract Length: Anticipated 3 months
Hours: 37.5 hrs per week
Location: Office Based at Peacock Centre, Mill Road, Cambridge CB1 3UG
Pay Rate: £12.00 per hour PAYE
DBS required for this role TBC
OH Assessment required for this role
Duties:
Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
Confirming appointments via S1.
Booking interpreters as requested by clinicians and following up bookings as required.
Management and maintenance of meeting room calendars.
Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.
Necessary Skills or Requirements:
GCSE English and Maths Grade C and above or equivalent qualification
NVQ 3 (Administration related) or equivalent experience
Excellent communication and interpersonal skills
Effectively priorities and co-ordinates own work
Standard keyboard skills
Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
Ability to work flexibly as part of a team
Excellent time management skills
Ability to use initiative without close supervision
Ability to handle conflict/empathise with service users who may be in stressful situations
Have good attention to detail
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