Sewerage Treatment Plans Lead

Job Title: Sewerage Treatment Plans (STP) Lead

Location: South West and London

Company: Aster

Reporting to: Regional Operations Director

Overview: Aster is seeking a dynamic and experienced Sewerage Treatment Plans (STP) Lead to join our Customer Services team. As the STP Lead, you will play a pivotal role in orchestrating the management of Aster's STP portfolio, ensuring the seamless integration of services, maintenance, and long-term sustainability strategies across the organization. This role requires a strategic thinker with exceptional leadership skills, technical expertise, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Lead the management of servicing, works, and maintenance contracts to ensure compliance with performance standards, customer satisfaction, and regulatory requirements.


• Develop individual Overview and Action Plans for each STP site, including long-term investment strategies for sustainable solutions.


• Implement a Customer Engagement Strategy to enhance relationships and align with site-specific action plans.


• Monitor supplier performance and compliance, taking corrective action as needed to uphold contract standards.


• Manage STP contractors in accordance with Aster's policies and ensure compliance with Approved Supplier List checks.


• Lead the appointment, deployment, and management of technical specialists involved in the STP management process.


• Apply commercial principles to optimize the management and performance of the STP portfolio, ensuring best value for customers and Aster.


• Collaborate with other managers and service leads to align STP initiatives with organizational objectives.


• Review and enhance servicing and work programs to meet evolving requirements and drive continuous improvement.


• Support procurement processes and contribute to the preparation of tender documents.


• Provide accurate management information and reports for internal and external stakeholders.


• Ensure accurate record-keeping and compliance with audit requirements.


• Uphold Aster's values and model behaviour consistent with organizational standards.


• Take ownership of personal development, staying updated on legislative changes and best practices relevant to the role.

Requirements:

• Bachelor's degree or equivalent experience in a related technical field.


• Formal technical qualification in a relevant discipline preferred.


• Proven experience in planning, setting, and monitoring budgets.


• Strong leadership skills with a track record of effectively managing people.


• Demonstrated expertise in contract and performance management within property safety or asset management.


• Knowledge of legislative requirements in the social housing sector.


• Experience in managing procurement processes and understanding financial and contractual considerations.


• Proficiency in using digital solutions/software to monitor and evidence performance.


• Familiarity with service charge principles.


• Excellent communication skills with the ability to build effective relationships with stakeholders.


• Flexibility to travel locally, regionally, and nationally as required, including some overnight stays.


• Valid UK driving license with own transport.